Customer Service Representative

2 weeks ago

Libis Metro Manila, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Join the Talent Outsourcing Channel Solutions' team as a Consumer Electronics Customer Service Representative, working from the comfort of your own home. This full-time role will see you providing high-quality customer service and technical support to clients based in the Libis Quezon City Metro Manila area. You will be an integral part of the company's customer service operations, contributing to its continued success in the Call Centre & Customer Service industry.

What you'll be doing

  1. Responding to customer inquiries and complaints via phone, email, and chat
  2. Providing technical support and troubleshooting for a range of consumer electronics products
  3. Identifying customer needs and offering solutions to resolve issues
  4. Maintaining accurate records of customer interactions
  5. Escalating complex issues to the appropriate team or department
  6. Contributing to the continuous improvement of customer service processes

What we're looking for

  1. Applicant must be HS/SHS Grad + with 6mos International voice Experience
  2. Excellent communication and customer service skills
  3. Strong technical aptitude and ability to troubleshoot consumer electronics products
  4. Familiarity with customer service best practices and problem-solving techniques
  5. Ability to work independently and as part of a team
  6. Proficiency in using computer systems and software applications
  7. Knowledge of the Call Centre & Customer Service industry and its best practices

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of working with us include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness package
  3. Opportunities for career development and advancement
  4. Flexible work arrangements, including the option to work from home
  5. A collaborative and inclusive company culture

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and technical support solutions. We pride ourselves on delivering exceptional service to our clients and their customers, and we are dedicated to creating a dynamic and engaging work environment for our employees. Join our team and be a part of our continued success in the Call Centre & Customer Service industry.

Apply now to become a Consumer Electronics Customer Service Representative at Talent Outsourcing Channel Solutions'.

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