Contact Center Platform Analyst

Key ResponsibilitiesYour primary responsibilities will be centered on request fulfillment and incident troubleshooting.• Calabrio Support: Handle user administration tasks including agent setups and permission setups. Perform initial troubleshooting of recording issues.• Nuance Support: Provide support for the Nuance Admin Console, assist with...

Automation: You will be responsible for the creation and management of automation workflows using Terraform.Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.Server Management: You will provide deep, expert-level server support for the Calabrio platform.Security: You will lead and execute security...

This is minimum of 6 months Months Project Based employment : It is still a Full time job that you will be having a full-time schedule but as project employee, it is a contractual type to our client for a minimum of 6 Months .* Your contract will be under our company but you will be deployed to our client. Our company will process your mandatory benefits/...

We are looking for an experienced Contact Center Operations Manager to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and...

We are looking for an experienced Contact Center Management Head to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and...

Work Setup: Onsite  Shift: Shifting Schedule Responsibilities:RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...

Job Description:Senior Contact Center Platform EngineerKey ResponsibilitiesAs a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:¬タᄁ Automation: You will be responsible for the creation and management of automation workflows using...

Job Summary:The Contact Center Agent serves as a multi-skilled and multi-channel customer service representative, providing essential support to patients within our healthcare facility across a variety of communication channels. This role requires a flexible, customer-focused individual with a broad skillset to ensure positive customer interactions, build...

A CRUCustomer Contact Ctr – Fulfillment Analyst Iensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.Performs routine and recurring assignments such as...

Job description:Bachelor's degree of any allied medical course (underboards are welcome to apply)healthcare-related training is an advantageJob Summary:The Healthcare Contact Center Representative serves as the first point of contact for patients, clients, and healthcare providers. The role involves handling inbound and outbound calls, responding to...