Contact Center Platform Engineer

5 days ago

Mandaluyong City, National Capital Region, Philippines NYGC Services, Inc. Full time $90,000 - $120,000 per year
  • Automation: You will be responsible for the creation and management of automation workflows using Terraform.
  • Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.
  • Server Management: You will provide deep, expert-level server support for the Calabrio platform.
  • Security: You will lead and execute security patching across all on-premises platforms, including Avaya, Dtools, Sprinkler, and Verint.

Required Skills & Qualifications

  • Bachelor's degree in computer science, Engineering, Information Technology, or a related field.
  • 5+ years of experience in a senior engineering role focusing on platform management.

  • Deep, demonstrable expertise in either:

  • Cloud technologies and Infrastructure as Code (specifically Terraform).

  • On-premises server administration, management, and security patching.
  • Strong knowledge of contact center technologies and architecture.
  • Proven ability to lead technical projects and resolve complex, systemic issues.

Desired Qualifications

  • Expertise in both Cloud/Automation and Infrastructure/Security specializations.
  • Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).
  • Advanced scripting skills (e.g., Python, PowerShell).

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