Hypercare Contact Center

2 days ago

Quezon City, National Capital Region, Philippines 1Life Inc. Full time

Job description:

Bachelor's degree of any allied medical course (underboards are welcome to apply)

healthcare-related training is an advantage

Job Summary:

The Healthcare Contact Center Representative serves as the first point of contact for patients, clients, and healthcare providers. The role involves handling inbound and outbound calls, responding to inquiries, scheduling appointments, processing requests, and providing accurate information with a high level of professionalism, empathy, and confidentiality.

Key Responsibilities:

  • Answer inbound calls and respond to patient or client inquiries in a courteous and professional manner.
  • Assist with appointment scheduling, cancellations, and rescheduling.
  • Handle patient concerns and escalate complex issues to the appropriate department.
  • Follow -up diagnostic and maintenance care
  • medicine adherence and patient support
  • Collaborate with healthcare teams to ensure smooth coordination of services.
  • Meet or exceed performance metrics such as call quality, response time, and patient satisfaction.

Qualifications:

  • Bachelor's degree in any allied medical course (underboards are welcome to apply)
  • with healthcare-related training is an advantage
  • Previous experience in a customer service, or healthcare environment preferred.
  • Strong communication and active listening skills.
  • Ability to multitask, prioritize, and work under pressure.
  • Basic knowledge of medical terminology and healthcare processes is an advantage.
  • Proficiency in computer systems and call center software.
  • Commitment to patient care, confidentiality, and professionalism.
  • can start asap

Patient Care Contact Agents are tasked with establishing primary remote contact with 1Life patients for the management of their healthcare needs as relates to our hyper care initiative.

This includes:

  • follow-up diagnostic and maintenance care
  • medicine adherence
  • patient support

Job Qualifications:

  • Graduate of any medical course (underboards are welcome to apply)
  • Physician Assistant, Midwife or any
  • Location: Quezon City/Shaw Blvd

    Schedule: Monday to Saturday

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