Technical Contact Center Support

This is minimum of 6 months Months Project Based employment : It is still a Full time job that you will be having a full-time schedule but as project employee, it is a contractual type to our client for a minimum of 6 Months .* Your contract will be under our company but you will be deployed to our client. Our company will process your mandatory benefits/ salary. _*After 6 Months, it depends with your project status or to our client if they will renew/extend or end your contract. Expect that the client will still monitor your performance and they can still terminate your contract any time with prior notice.

READ : Your salary experience expectation is subject for approval. It depends on your skills and experiences.

Note: Salary will be divided into daily rate; considered as NO WORK NO PAY but REGULAR Holidays announced by the Ph Government are paid. Example: If you didn't work on Special Holidays - Not Paid " NO Work NO Pay" but If you didn't work on Regular Holidays - Still Paid. Of course, if you've worked either on Special or Regular Holidays, Daily rate is paid with Holiday pay as well. Benefits while on a project based: HMO & Mandatory Benefits;

IN Short, No Work No pay applies if you have no work on Special Non-working Holidays , and if you're absent.

Your salary expectation will still undergo approval of the management. Salary on this post is not the actual budget for the role. It depends on your experiences and skills. They may also negotiate you.

POSITION: Contact Center Platform Analyst

• Willing to work onsite in Mandaluyong (Hybrid - 2x3x /week)
• Open to this Project based employment
• Any shift assigned & Shifting schedule: 10 hours per day including your break time
• Benefits: HMO for employee, Mandated Government benefits (SSS, PhilHealth, PagIBIG), .5 SIL credit /month, OT and Holiday work will be paid (If you've worked on those days)

SKILLS AND EXPERIENCE NEEDED

• Graduate of Bachelor's Degree
• ·At least 3 years of experience in IT support, help desk, or systems administration role.
• Strong customer service orientation and excellent communication skills.
• Experience with user account management and setting permissions in enterprise applications.
• A logical approach to troubleshooting technical issues.
• Direct experience supporting contact center software such as Calabrio, Nuance, or Avaya.
• Familiarity with ITIL service management principles.

• Experience supporting a remote or work-from-home workforce.

• Good English Communication Skills
• Open for project based employment as indicated above
• Can Start ASAP

Job Types: Full-time, Fixed term

Contract length: 6 months

Pay: Php40, Php55,000.00 per month

Application Question(s):

• Are you willing to work ONSITE in MANDALUYONG? (Hybrid - 2x -3x /week)
• Are you willing to work 10 hours a day : including your break time (example only: 9AM - 7PM)? (included in basic pay)?the 10th hour is not considered as Overtime. It is part of your working schedule
• Are you willing to work on any shift assigned & Shifting schedule?
• re you willing to consider minimum of 6 Months project based employment as indicated on this post? Kindly READ - considering also the notes about NO WORK NO PAY. No work no pay applies if you are absent and No work on special non working holidays.
• How long is your total working experience in BPO /international companies, supporting international clients?
• How long is your total hands-on experience in IT support/help desk/systems administration ?
• How long is your total hands-on experience in troubleshooting technical issues of the software?
• How long is your total hands-on experience in USER ACCOUNT management and setting permissions in enterprise applications? SPECIFY your experience
• How long is your total hands-on experience in supporting a REMOTE or WORK FROM HOME workforce/users?
• SPECIFY if you have HANDS-ON working experience in supporting contact center software such as CALABRIO, NUANCE, AVAYA.
• Do you have hands-on experience in practicing with ITIL service management principles and its process?
• How much is your Expected Salary: Php Basic Pay / Month? Monthly Salary will be converted into daily rate. We will process your Mandated Benefits and Tax - will be deducted to your salary. (Benefits are: HMO for employee only, Mandated Benefits, Night Diff, OT pay, Holiday premium pay)
• How soon can you start once hired?

Education:

• Bachelor's (Preferred)

Work Location: In person