Platform Engineer

19 hours ago

Mandaluyong City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

Job Description:

Senior Contact Center Platform Engineer

Key Responsibilities

As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:

¬タᄁ Automation: You will be responsible for the creation and management of automation workflows using Terraform.

¬タᄁ Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.

¬タᄁ Server Management: You will provide deep, expert-level server support for the Calabrio platform.

¬タᄁ Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.

Required Skills & Qualifications

¬タᄁ Bachelor¬タルs degree in Computer Science, Engineering, Information Technology, or a related field.

¬タᄁ 5+ years of experience in a senior engineering role focusing on platform management.

¬タᄁ Deep, demonstrable expertise in either:

o Cloud technologies and Infrastructure as Code (specifically Terraform).

o On-premise server administration, management, and security patching.

¬タᄁ Strong knowledge of contact center technologies and architecture.

¬タᄁ Proven ability to lead technical projects and resolve complex, systemic issues.

Desired Qualifications

¬タᄁ Expertise in both Cloud/Automation and Infrastructure/Security specializations.

¬タᄁ Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).

¬タᄁ Advanced scripting skills (e.g., Python, PowerShell).

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