Platform Engineer
4 days ago
Job Description:
Senior Contact Center Platform Engineer
Key Responsibilities
As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:
¬タᄁ Automation: You will be responsible for the creation and management of automation workflows using Terraform.
¬タᄁ Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.
¬タᄁ Server Management: You will provide deep, expert-level server support for the Calabrio platform.
¬タᄁ Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.
Required Skills & Qualifications
¬タᄁ Bachelor¬タルs degree in Computer Science, Engineering, Information Technology, or a related field.
¬タᄁ 5+ years of experience in a senior engineering role focusing on platform management.
¬タᄁ Deep, demonstrable expertise in either:
o Cloud technologies and Infrastructure as Code (specifically Terraform).
o On-premise server administration, management, and security patching.
¬タᄁ Strong knowledge of contact center technologies and architecture.
¬タᄁ Proven ability to lead technical projects and resolve complex, systemic issues.
Desired Qualifications
¬タᄁ Expertise in both Cloud/Automation and Infrastructure/Security specializations.
¬タᄁ Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).
¬タᄁ Advanced scripting skills (e.g., Python, PowerShell).
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