Contact Center Agent

2 days ago

Makati City, National Capital Region, Philippines Makati Life Nurture Medical Center Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

The Contact Center Agent serves as a multi-skilled and multi-channel customer service representative, providing essential support to patients within our healthcare facility across a variety of communication channels. This role requires a flexible, customer-focused individual with a broad skillset to ensure positive customer interactions, build strong patient relationships, and adhere to all relevant healthcare industry regulations.

Responsibilities:

  • Provide empathetic and efficient multi-channel support for patient inquiries regarding appointments, billing, records, and general information.
  • Manage appointment scheduling, ensuring accuracy and efficient patient flow.
  • Assist patients with billing and insurance inquiries, and facilitate medical record requests in compliance with privacy regulations.
  • Offer accurate health information and resolve patient complaints effectively, escalating complex issues as needed.
  • Adhere to healthcare protocols, utilize relevant technology, and collaborate with other departments to ensure quality patient service.

Qualifications:

  • Completed at least two (2) years of college education.
  • Willing to work on-site in Makati City.
  • Minimum two (2) years of customer service experience, preferably with HMO or healthcare accounts.
  • Experience in sales is a plus.
  • Strong communication, problem-solving, and multitasking skills.

Job Type: Full-time

Benefits:

  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Schedule:

  • 8-hour shift
  • Shift system

Supplemental Pay:

  • 13th-month salary
  • Overtime pay

Experience:

  • CSR: 2 years (Required)

Language:

  • English (Required)

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