Customer Contact Center

2 days ago

Quezon City, National Capital Region, Philippines RELX Full time ₱250,000 - ₱350,000 per year

A CRU
Customer Contact Ctr – Fulfillment Analyst I
ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

  • Performs routine and recurring assignments such as compiling, and reviewing records
  • Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
  • Public acquisition of records from one or more sources
  • Maintain, update and terminate orders through Order Maintenance
  • Maintain and update both internal and client databases
  • Process and/or procure police reports online as part of order fulfillment
  • Verify order information using internet tools such as maps and other lookup tools
  • Perform outbound calls to Police Agencies to update order status, data validation and gathering

Qualifications

  • Must possess a Bachelor's Degree of any field
  • Excellent verbal and written communication skills
  • Strong organizational and workflow management skills
  • Research background with high attention to details
  • Experience in performing outbound calls with excellent probing techniques preferred but not required
  • Excellent multitasking skills
  • Proficient in keyboard and MS Tools, specifically Excel, Word etc.
  • Willing to work on shifting schedules including weekends
  • Energetic, enthusiastic, motivated and driven individuals

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