Retention Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines Emapta Global Full time ₱495,000 - ₱660,000 per year

Your Daily Tasks:

  • Retain canceling customers and win back lapsed customers
  • Serve as a key member of the retention team and meet retention targets
  • Build empathy-driven, rapport-rich conversations to encourage customer loyalty
  • Provide inbound and outbound customer support via email, phone, and live chat
  • Resolve a wide range of customer issues, from assigning qualified Housekeepers to identifying cancellation drivers
  • Take full ownership of customer concerns and resolve each issue effectively the first time

The Qualifications We Seek:

  • At least 2 years of experience in retentions and customer service, or sales
  • Experience in outbound win-back campaigns is a plus
  • Strong background in email, chat, and phone-based customer support
  • Experienced with US/UK customers or marketplace services is a bonus
  • Tech-savvy; Zendesk experience is an advantage
  • Must be willing to work on Mid-shift or Night Shift
  • Must be willing to work Onsite or on a Hybrid Setup

Customer Service Skills:

  • Exceptional customer service and retention/sales skills, with a passion for delivering outstanding experiences
  • Excellent written and spoken English communication skills
  • Strong judgment and practical problem-solving abilities

Job Types: Full-time, Permanent

Pay: Php35, Php55,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Experience:

  • Retentions: 2 years (Required)
  • Customer service: 2 years (Preferred)
  • US/UK customers: 1 year (Preferred)

Work Location: In person

  • Retention Specialist

    2 days ago

    Makati City, National Capital Region, Philippines EMAPTA Full time ₱480,000 - ₱600,000 per year

    Turn "Goodbye" into "Glad to Stay"Are you passionate about transforming cancellations into connections? We're looking for a Retention Specialist who thrives on winning customers back, resolving concerns with empathy, and turning every interaction into a reason to stay.What You'll DoRetain cancelling customers and win back lapsed customersServe as a key...

  • Retention Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

    Manage Collections and Follow-Up CallsInitiate and manage collection calls to non-paying customers.Follow up persistently to resolve outstanding payment issues.Maintain detailed records of communication and agreements, ensuring compliance with company policies.Address Cancellation ConcernsEngage directly with customers expressing cancellation concerns.Offer...

  • Retention Sales Specialist | Up to PHP55K + PHP20K Bonus

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱40,000 - ₱55,000 per year

    Join the team powering London's best home cleaning experience Our client is London's leading platform for home cleaning and domestic services, connecting thousands of customers with vetted cleaners and tradespeople since 2014. Renowned for quality, convenience, and trust, they make housework seamless with online booking, cashless payments, and 5-star vetted...

  • Retention Specialist | Up to PHP55K + PHP20K Talent Bonus

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱55,000 - ₱75,000 per year

    Join the team powering London's best home cleaning experience Our client is London's leading platform for home cleaning and domestic services, connecting thousands of customers with vetted cleaners and tradespeople since 2014. Renowned for quality, convenience, and trust, they make housework seamless with online booking, cashless payments, and 5-star vetted...

  • CLM Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

    MSME Solutions & Lifecycle ManagementOur MissionOur goal is for everyone to make bolder choices with their finances.To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something...

  • Program Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines GOKONGWEI BROTHERS FOUNDATION, INC. Full time ₱900,000 - ₱1,200,000 per year

    Gokongwei Brothers Foundation, Inc. (GBF) has silently been making an impact on the education sector for over 30 years now.  Born from the vision of Mr. John Gokongwei to build our country's industrial competitiveness through an educated workforce, GBF has been implementing programs that empower students and learners with opportunities for skills mastery...

  • CRM Specialist

    3 hours ago

    Quezon City, National Capital Region, Philippines Pronto Pilates Full time ₱450,000 - ₱900,000 per year

    CRM Specialist Pronto Pilates is redefining boutique fitness with premium, on-screen Pilates classes delivered in beautifully designed self-service studios. Open from 5:15am until late, our global network of studios offers convenience, quality, and community at an unbeatable price point. With rapid international growth, we're seeking a CRM Specialist to...

  • digital marketing email specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱600,000 - ₱1,200,000 per year

    About the Role:We are looking for a Digital Marketing Email Specialist who can design, implement, and optimize engaging email marketing campaigns that connect with our audience and drive measurable results. The ideal candidate is not only skilled in digital marketing but also an excellent communicator who can present ideas clearly to senior stakeholders and...

  • CRM Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines Pronto Pilates Full time ₱40,000 - ₱80,000 per year

    Full-Time inQuezon City, PH -Remote (any location)CRM SpecialistPronto Pilates is redefining boutique fitness with premium, on-screen Pilates classes delivered in beautifully designed self-service studios. Open from 5:15am until late, our global network of studios offers convenience, quality, and community at an unbeatable price point. With rapid...

  • Marketing Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

    Acquisition & CampaignsOur MissionOur goal is for everyone to make bolder choices with their finances.To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.To be part of...