Customer Success Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines MegaTEXTS Phil., Inc. Full time ₱300,000 - ₱360,000 per year

Customer Success Specialist-focused on ensuring customers are successful and satisfied with a product or service. They act as a bridge between the customer and the company, providing support, guidance, and resources to maximize customer satisfaction and retention. Their proactive approach helps customers achieve their desired outcomes, leading to increased customer loyalty and business growth.

Key Responsibilities

  • Building Relationships. Establishing and maintaining strong relationships with customers to understand their needs and ensure their success.
  • Customer Onboarding. Guiding new customers through the initial stages of using a product or service, providing training and support.
  • Proactive Support. Identifying and addressing potential issues before they escalate, offering tailored solutions and guidance.
  • Product Training. Educating customers on how to effectively utilize the product or service to meet their specific goals.
  • Feedback Collection. Gathering customer feedback to identify areas for improvement in the product, service, or overall customer experience.
  • Retention and Growth. Contributing to customer retention by ensuring satisfaction and identifying opportunities for account expansion.

Essential Skills

  • Communication. Excellent verbal and written communication skills to interact effectively with customers and internal teams.
  • Problem-solving. Ability to identify and resolve customer issues, providing solutions and guidance.
  • Customer Relationship Management. Building and maintaining strong relationships with customers, fostering trust and loyalty.
  • Technical Proficiency. Understanding the product or service and its functionalities to effectively assist customers.
  • Empathy. Understanding and responding to customer needs and concerns with empathy and understanding.
  • Collaboration. Working effectively with other teams, such as sales, marketing, and support, to ensure a seamless customer journey.

QUALIFICATIONS

  • Preferably a degree holder in Communication Arts, Marketing, or Advertising majors.
  • With pleasing personality
  • Excellent communication, problem-solving, and empathy, along with proficiency in CRM software and data analysis
  • Experience in customer-facing roles, a customer-centric mindset, and the ability to collaborate across teams are also crucial.
  • Willing to work onsite in Ayala Makati

Perks:

  • With HMO - fully paid by the company
  • 20 days to 30 days Leave Provided
  • Monday to Friday working days

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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