CLM Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

MSME Solutions & Lifecycle Management

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be
Bolder for Better.
Description
Overview:
The
CLM Specialist
is in-charge of managing the merchant lifecycle from acquisition to use case adoption and retention for the Retail & MSME Business.

What You Will Do

  • Develop CLM strategies for the guide customers through the acquisition, engagement, retention, and advocacy stages.
  • Design and map out customer journeys, creating personalized communication sequences at each stage of the funnel
  • Build & implement lifecycle campaigns
  • Proactively track and analyze customer data, campaign performance, and key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Work closely with sales, marketing, product development, to ensure campaign efforts align with broader business objectives and that the customer experience is seamless.

What We Are Looking For

  • Bachelor's degree in Business, Statistics, Math, Industrial Engineering, Information Technology, or similar fields.
  • At least 2 years of experience in CLM work in a FinTech and Financial services institutions
  • Good interpersonal and communication skills
  • Presentation skills
  • Strong analytical skills
  • Proficiency in campaign platforms such as Clevertap, MS Office applications, and data base systems is an advantage

About Us
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today's generation of money makers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that's more inclusive, transparent, and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas.

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