Merchant Experience Specialist
2 weeks ago
Location: Mandaluyong City
Hybrid Setup: Onsite every Tuesday and Thursday, with occasional onsite work on Fridays as needed (around once or twice a month)
Working hours: Monday to Friday, 8:00 AM to 5:00 PM
Industries (NON NEGOTIABLE): IT, SaaS, Software Development
Overview:
The Merchant Experience Specialist plays a vital role in building and nurturing strong customer relationships while providing efficient and timely support to ensure merchant satisfaction. This role focuses on onboarding merchants, ensuring their activation on the platform, and offering continuous support for troubleshooting and issue resolution. The goal is to drive merchant satisfaction, retention, and growth by providing excellent after sales service and technical support.
Basic Qualifications:
- Academic Background: Bachelor's degree in Business Administration, Sales, Marketing, or any related field.
- Minimum of 2 years in customer service, account management, or call center experience.
- Preferred exposure to Retail, Food & Beverage, FMCG, or software solutions industries.
Job Type: Full-time
Work Location: In person
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