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Front Office Associate

2 weeks ago

Makati City, National Capital Region, Philippines Sleep Well More fun Full time $104,000 - $130,878 per year
  • Guest Services:
  • Welcome and check-in guests in a friendly and efficient manner.
  • Assist with guest check-outs, ensuring a seamless departure process.
  • Address guest inquiries, concerns, and special requests promptly and professionally.
  • Provide information about the hostel, local attractions, and activities.
  • Reservations and Administration:
  • Manage room reservations, including modifications and cancellations, using the property management system.
  • Process payments and handle cash and credit transactions accurately.
  • Maintain up-to-date knowledge of room availability and rates.
  • Communication and Coordination:
  • Coordinate with housekeeping and maintenance to ensure guest needs and room conditions are addressed promptly
  • Communicate any special requests or issues to relevant departments.
  • Customer Experience:
  • Uphold Lub d's brand standards by providing high-quality service and creating a positive atmosphere.
  • Engage with guests to enhance their experience and build lasting relationships.
  • Health and Safety:
  • Adhere to health and safety regulations and ensure a clean and safe environment for guests and staff.
  • Handle emergency situations according to established procedures.
  • Other Duties:
  • Assist with administrative tasks and other duties as assigned by management.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Job Type: Full-time

Benefits:

  • Additional leave
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Experience:

  • Front desk: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person