IT Support

2 days ago

Manila, National Capital Region, Philippines Ocean Tide Partners Full time ₱1,200,000 - ₱2,400,000 per year


Job Title: IT Support & Security Specialist (Remote)

Location: Remote | Philippines-based preferred

Employment Type: Full-time | Project-based

Job Overview:

We are looking for a highly motivated IT Support & Security Specialist to provide technical support and manage security operations for Ocean Tide Partners. The ideal candidate is tech-savvy, detail-oriented, and capable of delivering excellent remote support while ensuring a secure IT environment.

Key Responsibilities:

  • Provide Tier 1 & 2 remote technical support for desktops, mobile devices, printers, and office networks.
  • Administer and troubleshoot Google Workspace (G Suite) and Microsoft 365
    environments (email, permissions, MFA, etc.).
  • Support users via remote desktop tools such as TeamViewer, ConnectWise Control, and RDP.
  • Monitor, manage, and resolve support tickets in a timely manner.
  • Troubleshoot basic network issues including DNS, DHCP, IP conflicts, Wi-Fi, and firewalls.
  • Maintain accurate IT documentation and standard operating procedures (SOPs).
  • Install, configure, and maintain cybersecurity solutions for Ocean Tide clients.
  • Coordinate and execute monthly patch management and security updates across client environments.
  • Manage password resets, account provisioning, and access control.
  • Provide Break/Fix support to resolve technical issues and security incidents.
  • Handle ticketing, escalations, and client communication through the HubSpot Service Desk.
  • Utilize AI tools to enhance issue diagnosis, automate responses, and support knowledge management.

Qualifications:

  • At least 3 years of experience in IT support or similar technical roles.
  • Strong knowledge of Google Workspace, Microsoft 365, and remote desktop tools.
  • Solid understanding of basic network troubleshooting (DNS, DHCP, IP addressing, Wi-Fi).
  • Familiarity with security platforms, patch management, and access control.
  • Excellent problem-solving skills and attention to detail.
  • Experience working with ticketing systems (preferably HubSpot Service Desk).
  • Comfortable learning and applying AI tools in support processes.
  • Good communication skills, with the ability to explain technical issues to non-technical users.
  • Ability to work independently in a remote environment.

  • IT Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines House of IT Full time ₱1,000,000 - ₱2,000,000 per year

    "House of I.T - Making I.T Easy"HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting,...

  • Level 2 Support Technician

    2 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,600,000 - ₱2,000,000 per year

    Salary: $1,600 - $2,000Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview:The Level 2 Support Technician is responsible for resolving escalated...

  • Service Desk Agent

    2 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Employer: An MSP company located in Burbank, California, USAWork Setup: RemoteWorking schedule: Pacific Standard Time (Days & Time: TBD)Salary: $1,200 - $1,300 monthlyBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Requirements:Strong...

  • URGENT: Senior IT Helpdesk Engineer

    2 days ago

    Manila, National Capital Region, Philippines IT Accuracy Full time ₱900,000 - ₱1,200,000 per year

    About UsIT Accuracy is a leading Managed IT Services provider based in Los Angeles, offering top-tier solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to ensure seamless operations for our clients.We're looking for a talented Senior IT Helpdesk Technician to join our dynamic...

  • Contact Center

    2 days ago

    Manila, National Capital Region, Philippines IT Triage Full time ₱30,000 - ₱45,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • General Admin and Finance Assistant

    2 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱480,000 - ₱960,000 per year

    Salary: $1,300 - $1,600Working Schedule: 8:00 am 5:00 pm Pacific Standard TimePosition OverviewWe are seeking a detail-oriented and organized General Admin & Finance Assistant to support our clients growing multi-division operations. This role combines financial administration with general business support, requiring someone who thrives in a fast-paced,...

  • Level 1 Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱42,000 - ₱63,000 per year

    Salary: $1,100 - $1,300Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:This role focuses on...

  • Finance Controller

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,020,000 - ₱1,080,000 per year

    Employer: A MSP company based in USAWork Setup: RemoteWorking Schedule: Pacific Standard TimeSalary: 85,000 90,000 PHPBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)About the RoleWe are seeking an experienced and highly skilled Controller...

  • Part-Time Fractional CFO

    1 week ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱96,000 - ₱240,000 per year

    Schedule: 8am – 12pm PSTSalary: Php 96,000Position OverviewWe are seeking an experienced Fractional CFO to lead our new fractional bookkeeping and accounting services division. This role will involve hands-on accounting and finance work to support our clients, while serving as the primary point of contact for C-level executives and senior management.Key...

  • Part-Time Marketing Specialist

    2 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱250,000 - ₱500,000 per year

    Position OverviewWe are seeking a strategic and creative Part-Time Marketing Specialist to drive our marketing efforts in the recruitment industry. This role requires 15-20 hours per week and focuses on content creation, digital marketing, and paid advertising campaigns to support our client acquisition and brand positioning goals.Key QualificationsRequired...