URGENT: Senior IT Helpdesk Engineer

4 days ago

Manila, National Capital Region, Philippines IT Accuracy Full time ₱900,000 - ₱1,200,000 per year

About Us

IT Accuracy is a leading Managed IT Services provider based in Los Angeles, offering top-tier solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to ensure seamless operations for our clients.

We're looking for a talented Senior IT Helpdesk Technician to join our dynamic and growing IT Infrastructure team. If you're passionate about technology, client support, and continuous learning, we'd love to meet you


Role Overview

The Senior IT Helpdesk Technician will play a critical role in supporting our clients' IT environments. You'll resolve technical issues, maintain high service standards, and document your work using our ticketing system. This is a remote, full-time position with shift flexibility required between 6:00 AM and 10:00 PM PST, including weekends.


Qualifications & Experience

We're looking for someone with 5+ years of hands-on IT support experience and with excellent communication and organizational skills.

Required:

  • Windows Desktop Support: Minimum 5 years
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Ticketing system experience
  • Ability to document work and manage time effectively
  • Self-motivated and able to work independently

Preferred (a plus, but not required):

  • Mac OS/iOS support
  • Microsoft Office 365 support
  • PowerShell scripting
  • Microsoft Azure and/or Amazon AWS experience
  • Citrix support experience
  • Backup systems (e.g., Veeam, Datto, etc.)
  • Cisco Meraki knowledge
  • Microsoft Windows Server administration

Before You Apply

Please include your resume and responses to the following:

  1. If hired, when can you start?
  2. Are you available for shifts between 6 AM and 10 PM PST, including weekends?
  3. Are you comfortable taking phone calls and assisting users remotely?
  4. Can you work independently from home?
  5. Do you have reliable internet and power service? (Please apply only if your answer is "Yes".)
  6. Do you have internet and power backup? (Please apply only if your answer is "Yes".)
  7. Can you work in a quiet, noise-free environment?
  8. Can you maintain the confidentiality of the company and client information?
  9. Do you intend to outsource or subcontract this job?
  10. Do you plan to work multiple jobs simultaneously?
  11. Are you okay with having your camera on for most of your shift?

To Apply:

Please submit your updated resume and answers to the above questions.

Only shortlisted applicants will be contacted.


Be part of a team that values expertise, professionalism, and client success. We look forward to meeting you

  • Level 2 Helpdesk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryJoin a supportive and progressive Managed Services team providing IT support to business and education clients. This is a fully remote, hands-on Level 2 role focused on delivering excellent customer service, resolving technical issues, and ensuring smooth client onboarding and service transitions.About the CompanyYou'll be part of a UK-based...

  • Senior Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,200,000 - ₱1,600,000 per year

    Salary: $2,500 - $2,800Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:We are seeking a Senior...

  • Level 3 Helpdesk Engineer

    4 days ago

    Manila, National Capital Region, Philippines ScalableOS Full time $2,800 - $43,200 per year

    This is a remote position. SUMMARY An experienced IT professional responsible for providing advanced technical support and troubleshooting for end-user devices (desktops, laptops, mobile devices, printers, scanners), software applications, and company infrastructure, including Office 365, G Suite, Windows Server environments (2016/2019), and various cloud...

  • Network Engineer

    1 week ago

    Manila, National Capital Region, Philippines Actionlabs IT Services Full time ₱600,000 - ₱660,000 per year

    Senior Network Engineer:3–5 years of enterprise network experienceStrong expertise in:Aruba switching and wirelessClearPass and Aruba CentralFortinet firewall administrationITIL-based operations and CAB participationPreferred certifications: ACSA/ACSP, ACCP, NSE 4, ITIL FoundationJunior Network Engineer:2–3 years of relevant network experienceo Working...

  • junior network engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Actionlabs IT Services Full time ₱240,000 - ₱300,000 per year

    Junior Network Engineer:2–3 years of relevant network experienceo Working knowledge of:o Basic Aruba/WiFi managemento L2/L3 switching and VLAN configurationo Firewall basics and ticket-based troubleshootingWill work under the supervision of the senior resourceDeliverablesWeekly support reports and incident logsDeployment of 1 senior and 1 junior network...

  • DWS Senior Procurement Manager

    4 days ago

    Manila, National Capital Region, Philippines Deutsche Bank Full time $90,000 - $120,000 per year

    Position OverviewJob Title: Senior Procurement Manager - VPDivision: DWSLocation: ManilaOverview:DWS is one of the world's leading investment management organisations, offering individuals and institutions traditional and alternative investments across all major asset classes. It is undergoing a period of substantial and exciting change. DWS listed as a...

  • DevOps Engineer

    1 week ago

    Manila, National Capital Region, Philippines Actionlabs IT Services Full time ₱864,000 - ₱1,032,000 per year

    Senior DevOps Engineer:Proficient in:o Azure DevOps (Repos, Pipelines, Artifacts)o Red Hat OpenShift administration (oc CLI, templates, routes, image streams)o CI/CD support for React Native (Fastlane, EAS) and Angular buildso Terraform and Ansible automationo Container and image managemento Monitoring with Grafana, Prometheus, Azure Monitoro SQL DevOps...

  • NOC Engineer

    2 days ago

    Manila, National Capital Region, Philippines CTS - IT & Cybersecurity Services Full time ₱19,200 - ₱30,000 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...

  • IT Engineer

    4 days ago

    Manila, National Capital Region, Philippines PharmaLex Full time ₱1,200,000 - ₱2,400,000 per year

    Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-timeIT Engineerwho will join their technology team.The IT Engineer role plays a critical role in supporting and enhancing IT operations. This position bridges frontline support and...

  • Senior Service Engineer, Planned Event Management

    4 days ago

    Manila, National Capital Region, Philippines hktservice Full time ₱1,200,000 - ₱2,400,000 per year

    PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East...