URGENT: Senior IT Helpdesk Engineer

4 days ago

Manila, National Capital Region, Philippines IT Accuracy Full time ₱900,000 - ₱1,200,000 per year

About Us

IT Accuracy is a leading Managed IT Services provider based in Los Angeles, offering top-tier solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to ensure seamless operations for our clients.

We're looking for a talented Senior IT Helpdesk Technician to join our dynamic and growing IT Infrastructure team. If you're passionate about technology, client support, and continuous learning, we'd love to meet you


Role Overview

The Senior IT Helpdesk Technician will play a critical role in supporting our clients' IT environments. You'll resolve technical issues, maintain high service standards, and document your work using our ticketing system. This is a remote, full-time position with shift flexibility required between 6:00 AM and 10:00 PM PST, including weekends.


Qualifications & Experience

We're looking for someone with 5+ years of hands-on IT support experience and with excellent communication and organizational skills.

Required:

  • Windows Desktop Support: Minimum 5 years
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Ticketing system experience
  • Ability to document work and manage time effectively
  • Self-motivated and able to work independently

Preferred (a plus, but not required):

  • Mac OS/iOS support
  • Microsoft Office 365 support
  • PowerShell scripting
  • Microsoft Azure and/or Amazon AWS experience
  • Citrix support experience
  • Backup systems (e.g., Veeam, Datto, etc.)
  • Cisco Meraki knowledge
  • Microsoft Windows Server administration

Before You Apply

Please include your resume and responses to the following:

  1. If hired, when can you start?
  2. Are you available for shifts between 6 AM and 10 PM PST, including weekends?
  3. Are you comfortable taking phone calls and assisting users remotely?
  4. Can you work independently from home?
  5. Do you have reliable internet and power service? (Please apply only if your answer is "Yes".)
  6. Do you have internet and power backup? (Please apply only if your answer is "Yes".)
  7. Can you work in a quiet, noise-free environment?
  8. Can you maintain the confidentiality of the company and client information?
  9. Do you intend to outsource or subcontract this job?
  10. Do you plan to work multiple jobs simultaneously?
  11. Are you okay with having your camera on for most of your shift?

To Apply:

Please submit your updated resume and answers to the above questions.

Only shortlisted applicants will be contacted.


Be part of a team that values expertise, professionalism, and client success. We look forward to meeting you

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