Telesales Manager
2 days ago
Required education background and experience:
- At least 3-4 years' experience of Call Center in which 3 year at least experience in managing a call-center scale of at least 50 people with proven records.
- Ready to work in a start-up environment and have experience using systems to manage teams
Salary: negotiable based on experience
Required knowledge:
- Experience in inbound and outbound sales
- Ability to quickly apply different and dynamic sales strategies to increase
- Have an entrepreneur mindset and strong problem-solving skill
- Training team, excellence at sales closing skills, objection handling (conversion)
- Fluent in English
Major accountabilities
- Create procedures/policies for sales team to ensure target achievement;
- Setting team's KPIs to reach Company's targets;
- Create appropriate call scripts/sales promotions to attract customers;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
- Monitoring random calls to improve quality, minimize errors and track operation performance;
- Ensuring all relevant communications and data are updated and recorded;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions
- Handling the most complex customer complaints or enquiries;
- Supporting subordinates to solve difficult issues and giving suitable directions;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff;
- Evaluating staffs on KPIs in end year and creating new KPIs for next year;
- Preparing reports on sales daily
- Motivating and retaining staff
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