Offline Retail Manager

Be part of our offline retail sales We are looking for a Manager for Offline Retail to drive successful kiosk operations and ensure exceptional customer service. You will oversee daily operations, optimize inventory, manage staff, and implement promotional strategies. Your role will also involve collaborating with building owners for leasing matters, processing payments, and staying ahead of trends in the mobile industry. If you're familiar with mobile brands and telecommunications, this is the perfect opportunity for you to make a significant impact in the retail space.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices, focusing on the mobile phone life-cycle value chain. Our offerings include Trading, Financing, and Insurance for mobile phones.

Key Responsibilities:

• Drive Sales & Operations: Oversee daily kiosk operations, ensuring smooth and efficient service while driving sales and meeting revenue targets.
• Staff Management: Lead, train, and motivate retail staff to deliver exceptional customer service.
• Inventory Control: Monitor stock levels and place orders to prevent shortages. Conduct regular inventory audits and manage product rotation.
• Merchandising & Store Visuals: Ensure the kiosk adheres to company guidelines for layout, merchandising, and display standards.
• Promotions & Sales Strategies: Implement and execute promotional strategies, campaigns, and sales plans to attract customers and increase sales.
• Customer Service Excellence: Address and resolve customer complaints and inquiries promptly and professionally, ensuring a positive experience.
• Industry Knowledge: Stay updated on mobile industry trends and technologies to guide customer inquiries and enhance sales.
• Lease Management & Payments: Collaborate with building owners for lease negotiations and contract renewals. Process payments for leasing, utilities, and vendor services.
• Compliance & Safety: Ensure kiosk operations comply with company standards for cleanliness, safety, and local regulations.
• Performance Analysis: Track and analyze sales data to identify trends, assess performance, and implement improvements.
• Alignment with Company Goals: Work closely with central management to align kiosk operations with broader company objectives.

Qualifications:

• Proven experience in retail management or a similar role, preferably in a kiosk or small-format retail environment.
• Familiarity with the mobile industry, especially across different mobile brands, and a solid understanding of mobile technology trends.
• Previous experience in telecommunications or managing kiosks/mobile retail operations is highly preferred.
• Strong leadership skills with the ability to supervise, train, and motivate a team.
• Excellent communication and customer service skills.
• Ability to work independently, manage time efficiently, and handle multiple tasks in a fast-paced environment.
• Knowledge of retail operations, inventory management, and merchandising principles.
• Strong problem-solving skills and the ability to handle customer issues effectively.
• Experience with contract leasing and managing vendor relationships is a plus.

Basic knowledge of point-of-sale (POS) systems and retail technology.

Education and Experience:

• High school diploma or equivalent (Bachelor's degree preferred).
• 2-3 years of retail management experience in a supervisory role.
• Experience in contract leasing and payment processing for retail locations is an advantage.
• Experience in telecommunications or mobile industry retail operations, particularly managing kiosks, is highly preferred.

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Benefits:

• Work from home

Work Location: In person