Store Manager

5 days ago

Iloilo City P, Philippines WATSONS PERSONAL CARE STORES (PHILS.) INC. Full time ₱1,200,000 - ₱3,600,000 per year

BE PART OF WATSONS:

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

  • Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
  • Performing necessary functions for all digitally enabled services
  • Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
  • Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
  • Monitoring of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability
  • Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
  • Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
  • Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on

  • Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
  • Agility to all online + offline initiatives and can provide insights on its developments
  • Ability to monitor and evaluate implementation of service delivery standards– both online & offline
  • Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
  • Ability to analyze store profitability and implement cost optimization measures to maximize productivity
  • Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
  • Ability to benchmark retail practices and relationship building with mall partners and affiliates
  • Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.

WHAT WE LOOK FOR:

  • Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
  • Required skill(s): leadership, management, retail, customer service and relationship management, cashiering, Sales.
  • At least 5 year(s) of working experience in the related field is required for this position
  • Applicants must be willing to be assigned at WATSONS, SM Iloilo Central Public Market – Guanco St., Brgy. Nonoy, Iloilo City
  • Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.
  • 1 Full-Time position(s) available.

PERKS & BENEFITS

  • Opportunities for career progression
  • Paid vacation and sick leaves
  • Gratuity Pay and Retirement Plan
  • Health Insurance
  • Sales Incentives
  • Probationary position and direct hire employment
  • Service Loyalty Award

Job Types: Full-time, Permanent

Work Location: In person

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