Patient Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Harris Computer Full time ₱180,000 - ₱360,000 per year

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

  • Assist patients in their queries and concerns.
  • Collect patients' outstanding balance.
  • Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.

2. Places outbound collection calls according to procedure and Departmental standards.

  • Collect patients' outstanding balance.
  • Assist patients in their billing queries and concerns.

3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

5. Team player being supportive of Department and Company goals and policies.

6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.

7. Other related duties may be assigned from time to time.

Qualifications and Requirements

  • Preferably College Graduate or at least 2 years in college.
  • Degrees and Courses related to Medical Field is a plus.
  • Strong written and verbal communication skills.
  • Ability to work effectively with minimal supervision.
  • Ability to work with confidential information.
  • Able to perform simple mathematical calculations.
  • Detail oriented.
  • Proficient in the use of email.
  • Highly motivated self-starter.
  • Organized, able to set priorities and meet deadlines.
  • Dependable and reliable.
  • Team player being supportive of Department and Company goals and policies.
  • Must be flexible with schedule.
  • At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

  • Fully remote role
  • Competitive benefits: Insurance, lifestyle rewards & more
  • Work with a passionate, global team making an impact in the utility industry

  • Patient Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Harris Global Business Services (GBS) Full time ₱250,000 - ₱350,000 per year

    Are you passionate about helping others and delivering exceptional service? Join us as aPatient Services Representativeand play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with...

  • Spanish Bilingual Patient Services Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Harris Global Business Services (GBS) Full time ₱250,000 - ₱350,000 per year

    ASpanish Bilingual Patient Services Representativehandles a variety of patient inquiries and concerns, communicating effectively in bothEnglish and Spanish. The role involves understanding patient needs through active listening and ensuring these are met by coordinating information among patients, families, medical staff, and administrative personnel.Duties...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱40,000 per year

    We are seeking a motivated Customer Service Representative to join our voice account team in Cebu City. The role involves handling inbound and outbound customer calls, providing accurate information, resolving inquiries, and ensuring a positive customer experience. Candidates should have excellent communication skills, a friendly and patient demeanor, and...

  • Customer Service Representative 1

    2 weeks ago

    Cebu City, Central Visayas, Philippines Eli Global Phil. Resource Operation CTR I Full time ₱300,000 - ₱450,000 per year

    Position Overview:The Customer Service Representative (CSR) is the first point of contact for patients and plays a key role in providing a welcoming, efficient, and supportive experience. This role involves handling phone calls, managing appointment scheduling, verifying insurance, updating patient records, and assisting with general inquiries. The CSR...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱150,000 - ₱250,000 per year

    Location: IT Park, Lahug, Cebu CitySchedule: Shifting / Night ShiftJoin a team that makes a real difference—one call at a timeAre you passionate about helping others and ready to grow your career in a supportive, dynamic environment? Our Healthcare Account is expanding, and we're looking for dedicated Customer Service Representatives to join our teamWhat...

  • Patient Assistance Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Chong Hua Health Services Inc. Full time ₱250,000 - ₱500,000 per year

    A Patient Assistance Specialist I assigned under the Patient Experience Department can be assigned in: Admissions & Registration, Patient Assistance Services, HMO as well as Information Services. S/He provides assistance to patients and navigates the patient's care collaboratively across multiple disciplines, departments, and healthcare providers within the...

  • Patient Care Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱250,000 - ₱350,000 per year

    Patient Care Coordinators will perform the following:- Assist callers with appointment scheduling, obtaining patient demographics, insurance and financial- information.- Process incoming referrals, verifying benefits, eligibility and authorization for both new and established- patients.- Coordinate and respond to patients' and referring providers' concerns...

  • Patient Care Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱25,000 - ₱60,000 per year

    Patient Care Coordinators will perform the following:Assist callers with appointment scheduling, obtaining patient demographics, insurance and financialinformation.Process incoming referrals, verifying benefits, eligibility and authorization for both new and establishedpatients.Coordinate and respond to patients' and referring providers' concerns in a timely...

  • Spanish Bilingual Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱300,000 - ₱600,000 per year

    IMMEDIATE HIRING: Spanish Bilingual Representative (Healthcare Account)Join Strategic Office Support Inc. (SOS) and become part of our growing healthcare BPO team supporting US-based medical providers. We're looking for Spanish Bilingual Representatives who are passionate about helping patients and healthcare professionals while building a stable,...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱150,000 - ₱250,000 per year

    About the role We are looking for a talented Customer Service Representative to join our dynamic team at NEW ERA PLACEMENT AGENCY CO.'. This is a full-time role based in the vibrant city of Cebu Central Visayas. As a Customer Service Representative, you will be the friendly voice of our company, providing exceptional support to our valued customers.What...