E-commerce Assistant

2 days ago

Paranaque City, Calabarzon, Philippines BruntWork Full time ₱25,000 - ₱50,000 per year

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: Mondays to Fridays, 9:00 am to 5:30 pm, UK time

Job Summary
The E-commerce Assistant will support the E-commerce Manager by handling the day- to-day operations of the company's Shopify websites. This role focuses on executing tasks such as product updates, website maintenance, and ensuring seamless shopping experience for customers. The E-commerce Assistant will also work closely with other team members to implement marketing campaigns and optimize website performance.

Key Responsibilities
1. Website Maintenance:
  • Update and maintain product listings, including descriptions, images, and pricing.
  • Ensure websites are fully functional, resolving any technical or content issues promptly.
  • Monitor website inventory and coordinate with production to avoid stock issues.
2. Content Management:
  • Upload and schedule banners, promotions, and campaigns in collaboration with the Marketing team.
  • Assist in creating and optimizing on-site content, including SEO enhancements.
3. Order Management Support:
  • Monitor online orders, ensuring they are processed efficiently and dispatched on time.
  • Coordinate with customer support teams to resolve any order-related issues.
4. Performance Monitoring:
  • Use analytics tools (e.g., Google Analytics, Shopify reports) to track website performance metrics like traffic and conversion rates.
  • Provide regular updates to the E-commerce Manager on website performance and tasks completed.
5. Customer Experience:
  • Assist in improving the overall shopping experience by regularly reviewing site functionality and usability.
  • Implement feedback from customers and the team to enhance website quality.
6. Collaboration:
  • Work closely with the Creative and Marketing teams to ensure content and campaigns are aligned with the brand strategy.
  • Support the E-commerce Manager on larger projects and initiatives as needed.
Key Performance Indicators (KPIs):
  • Timely and accurate product updates.
  • Website uptime and functionality.
  • Contribution to conversion rate improvements.
  • Efficient resolution of website or order-related issues.
Requirements
  • Proven experience in an e-commerce or retail environment, ideally in a support or administrative role.
  • Familiarity with e-commerce platforms, with a strong preference for experience using Shopify.
  • Experience with website content management and product information management (PIM) systems.
  • Background in digital marketing, specifically with content creation, is a plus.
Technical Skills
  • Proficiency in managing and updating product listings, including descriptions, images, and pricing.
  • Experience with Google Analytics or similar web analytics tools to track and report on key metrics like traffic and conversion rates.
  • Familiarity with basic SEO principles for on-site content optimization.
  • Competency with order processing and inventory management systems.
  • Proficiency in standard business software and tools, such as Microsoft Office Suite or Google Workspace.
Benefits Independent Contractor Perks:
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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