Partner Onboarding Operations Manager

Job Title:
Partner Onboarding Operations Manager (FinTech, B2B, KYB/KYC)

Role:
Partner Onboarding Operations Manager - End-to-end KYB/KYC (Know Your Business/Customer) onboarding and after-sales support processes for B2B

Location:
National Capital Region

Company:
Leading FinTech Institution (BSP-regulated)

Position Type:
Full-time, Permanent

Reporting To:
Head of FinTech Solutions

Job Brief

We are hiring a
Partner Onboarding Operations Manager
for a
leading FinTech company in the Philippines
a BSP-regulated organization driving innovation in digital financial services. This role oversees the
end-to-end KYB/KYC (Know Your Business/Customer) onboarding and after-sales support processes
for B2B clients, ensuring seamless partner activation, compliance with regulatory requirements, and consistent delivery of excellent service. You'll lead a
team of one Team Lead and six Associates
specializing in
KYB/KYC, partner support, and customer solutions
, and will collaborate cross-functionally with Compliance, Legal, Business Development, and Product teams to uphold operational excellence and partner satisfaction.

Key Responsibilities

KYB & Partner Onboarding

• Lead and continuously optimize the full
  KYB/KYC lifecycle
  for new and existing business partners, ensuring proper documentation, verification, and adherence to BSP and AMLA guidelines.
• Oversee the validation of business registration documents, certificates, and compliance requirements for B2B onboarding.
• Collaborate with Compliance and Legal to escalate and resolve high-risk or complex cases.
• Stay abreast of evolving FinTech and BSP regulations to align onboarding processes with best practices.

Partner Support & After-Sales Operations

• Serve as the
  primary point of contact for partner-related inquiries and escalations
  post-onboarding.
• Manage issue resolution for transaction concerns and partner requests in coordination with BSP and internal departments.
• Drive partner satisfaction by ensuring timely, high-quality, and empathetic support.

Operational Leadership

• Manage a
  team of seven (one Team Lead and six Associates)
  , ensuring SLA compliance, productivity, and service quality.
• Conduct regular coaching, performance reviews, and development sessions to strengthen team capability and engagement.
• Track, analyze, and report key operational metrics and partner satisfaction KPIs.

Process Excellence & Continuous Improvement

• Identify bottlenecks and inefficiencies across onboarding and support workflows, recommending and implementing improvement plans.
• Develop standardized procedures, playbooks, and quality assurance measures.
• Recommend process and compliance enhancements to management, balancing regulatory rigor with operational agility.

Cross-Functional Strategy & Compliance Partnership

• Work closely with the
  Head of FinTech Solutions
  to recommend onboarding strategies and compliance enhancements.
• Partner with internal teams (Compliance, Legal, Product, Business Development) to ensure smooth partner enablement and issue resolution.
• Act as a key contributor in refining governance frameworks and BSP compliance alignment.

Requirements

• 5+ years of experience in
  partner onboarding, KYB/KYC operations, after-sales, or customer support
  within
  FinTech, banking, or BSP-regulated environments
  .
• Proven
  leadership experience
  managing teams in high-volume operational settings.
• Strong understanding of
  KYB/KYC processes, AML/CFT compliance, and BSP regulatory frameworks
  .
• Strategic mindsetable to assess complex issues, propose actionable plans, and implement improvements effectively.
• Excellent communication, stakeholder management, and analytical skills.
• Flexible and creative problem solver capable of navigating complex, cross-functional challenges.
• Bachelors degree in
  Business, Compliance, Legal, Operations
  , or any related field.
• Certifications in compliance, AML/KYC, or risk management are a plus.

Interested? Lets Connect.

If youre passionate about driving
compliance excellence and partner experience in FinTech
, this role offers the opportunity to lead an impactful team in a fast-growing, regulatory-driven environment. Apply via the link to learn more about this exciting opportunity.