Sales Support Supervisor

5 days ago

Pasig, National Capital Region, Philippines RealDefense Full time

Company Overview:

We are a global software company committed to delivering exceptional service and innovative solutions. Our Manila BPO team is expanding, and we are seeking an on-site Sales Support Supervisor to help elevate performance in a fast-paced, high-energy sales environment.

Role Overview:

The Sales Support Supervisor plays a key role on the sales floor—strengthening performance, guiding agents through effective sales conversations, and influencing behaviors that drive higher conversions. You will help the team shift toward a more consultative selling style while sustaining strong transactional results. This position reports directly to the
Vice President of Sales Operations
.

Key Responsibilities:

  • Sales Floor Support:
    Monitor daily operations and ensure the team meets sales, retention, and KPI goals.
  • Real-Time Engagement:
    Stay active on the floor, assist agents during calls, and demonstrate effective selling approaches when needed.
  • Sales Technique Development:
    Support agents in improving consultative selling skills while maintaining efficient transactional pitching.
  • Skill Enhancement:
    Provide ongoing guidance to strengthen product knowledge, objection handling, and customer engagement.
  • Performance Monitoring:
    Track metrics, identify performance gaps, and support solutions to improve outcomes.
  • Team Motivation:
    Help maintain a positive, high-energy environment. Reinforce successful behaviors and address challenges promptly.
  • Process Improvement Input:
    Recommend updates to scripts, workflows, and sales processes to enhance efficiency and customer experience.
  • Incentive Support:
    Assist in the creation and execution of sales incentive programs that drive productivity and morale.
  • System & Tool Oversight:
    Ensure the smooth operation of call center tools and report any issues that may impact performance.
  • Performance Reporting Support:
    Provide insights and data to help guide strategy and decision-making.

Qualifications:

  • At least
    2 years
    of experience in a high-volume call center with strong exposure to sales and retention.
  • Demonstrated ability to influence sales behaviors directly on the floor.
  • Strong communication and interpersonal skills.
  • Proficiency with CRM systems, call center software, and basic sales analytics.
  • Familiarity with incentive programs and performance-driven environments.
  • Solid understanding of call center operations, customer experience, and retention best practices.
  • Bachelor's degree in Business Administration or a related field is preferred.

Location & Availability:

This is a fully on-site position in Manila, Philippines. A set shift schedule is provided; however, flexibility is required based on business needs or special projects. The call center operates 7 days a week, including Manila graveyard hours aligned with U.S. Eastern Time.

How to Apply:

If you are passionate about strengthening sales performance and supporting a high-performing team, we encourage you to apply. Please submit your resume and a cover letter highlighting your experience and qualifications.

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