Customer Service Representative- Outright

2 weeks ago

Las Piñas, National Capital Region, Philippines Firstank Industrial Corp. Full time ₱150,000 - ₱300,000 per year

Duties & Responsibilities:

  • Assist the Business Development Manager on all coordination works and organization of files for all accounts (One-Time Customer, Outright and Project Accounts).
  • Handle all concerns of outright business partners including processing of manual sales orders from outright; all regional sales representatives.
  • Generate manual sales quotation from these inquiries.

Prepare/input system-generated sales order in SAP for approval of Accounting Officer and Chief Operating Officer:

A. If not approved, salesman should be notified via email at least 1 day from the receipt of sales order on-hold.

  • Process manual sales quotation from all regional sales representative.
  • Prepare/input system-generated sales quotation at SAP system for the approval of Chief Operating Officer.
  • Maintain the hardcopy of customer complaints outright OTC and project accounts per Regional Sales Representative and monitor the service measurement daily.
  • Assist customers' product inquiries thru phone calls.
  • Process project photo compilations and send it to the Chief Operating Officer.
  • Perform other administrative/clerical tasks as deemed necessary by the Business Development Manager and Chief Operating Officer.

Attitude:

  • Positive and proactive
  • Dependable, punctual and respectful
  • Willingness to learn and adapt
  • Demonstrates integrity and accountability in work.

Qualifications:

  • Graduate of Bachelor's degree in Business Administration, Marketing, or any related field.
  • At least 1-2 years of relevant experience in administrative, customer service, or sales support roles.
  • Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Strong verbal and written communication skills.
  • Highly organized and detail-oriented.
  • Excellent time management skills and ability to multitask .
  • Customer- focused mindset with a professional demeanor.
  • Knowledgeable in SAP.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • sales support roles: 1 year (Preferred)

Location:

  • Las Piñas (Preferred)

Work Location: In person

Expected Start Date: 09/08/2025

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