Customer Service Representative-Import

4 days ago

Las Piñas, National Capital Region, Philippines Soonest Global Express Corp. Full time ₱250,000 - ₱350,000 per year

Job Description:

  • Receives freehand or nominated import transactions from agents and clients.
  • Coordinates with shipping lines and consolidators with regards to manifest filing requirements and arrival details.
  • Updates the consignee and its broker on the arrival details.
  • Send draft pre-alert documents to consignee and its broker for confirmation.
  • Checks and confirms details of Master Bill of Lading and Master Airway Bill.
  • Draft and files import manifest using Etrade.
  • Prepares documents for issuance of Delivery Order to the broker.
  • Requests billing invoice from shipping line/consolidator/broker and files a request for payment such as invoices to Accounting department.
  • Maintains and update the balance of Etrade.
  • Files Container Deposit refund to shipping lines.
  • Requests refund of Container Deposit to broker/consignee once the amount has been received by SGEC.
  • Updates the status Pending Import Transactions via Google Sheet Daily.

Customer Service Assistant Qualification/Skills:

  • Strong attention to details.
  • Good communication skills.
  • Highly organized.
  • Active listener.
  • Problem solving skills.
  • Personal/professional ethics.

Education and Experience Requirements:

  • Graduate of Bachelor's degree in Customs Administration is an advantage but not required.
  • At least one (1) year of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.
  • Fresh graduates are welcome to apply.

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