Curriculum Developer

1 week ago

Manila, National Capital Region, Philippines IntouchCX Full time ₱70,000 - ₱120,000 per year

Job Description:

Be In Charge of Curriculum Development and Instructional Design

  • Design new course materials utilizing a variety of instructional design approaches (ADDIE model), adult learning principles, training delivery methodologies and content development systems
  • Facilitate Train the Trainer course materials
  • Assess training needs and identify opportunities for curriculum development
  • Leverage technology and multimedia tools to enhance curriculum content

Be in Charge of Assessment and Evaluation

  • Develop and administer knowledge assessment testing
  • Analyze training outcomes and feedback to identify areas of improvement

Facilitate Continuous Improvement

  • Review existing curriculum and recommend improvements
  • Conduct needs analyses and interacting with our partners to identify ongoing training needs
  • Interact with all departments to ensure current information is included in training

Provide Performance Support

  • Develop job aids, quick reference guides and other performance support tools
  • Ensure these resources are easily accessible and practical for on-the-job use

Be in Charge of Compliance and Documentation

  • Ensure all training materials comply with regulatory requirements and company policies
  • Maintain detailed records of training activities, materials and outcomes
  • Perform other duties and travel as required

Job Requirements:

  • BS/BA in Education or Business Administration (or equivalent work experience)
  • Minimum of 2 years contact center experience and minimum of 5 years of experience delivering classroom training
  • Experience with Learning Management Systems
  • Experience conducting training needs analyses for internal and external partners
  • Knowledge of adult learning principles and how to implement them in the classroom in-person and virtually
  • Knowledge of existing and emerging training methods, tools and techniques
  • Proficient knowledge of Word, Excel, PowerPoint and Google Suite
  • Ability to multitask in an innovative, fast paced environment
  • Strong communication (verbal and written) and presentation skills
  • Strong analytical and problem-solving skills
  • Excellent attention to detail with good time management skills

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