Senior Customer Service Representative

4 days ago

Makati City, National Capital Region, Philippines Global Resource for Outsourced Workers (Grow Incorporated) Full time $40,000 - $80,000 per year
  • Oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to understand improvements opportunities.
  • Daily execution of service recovery procedures, proactively reaching out to customer journeys that broke service SLAs and adjusting customer experience accordingly.
  • Coordinate corrective actions with the regional team.
  • Coordinate and deliver customer satisfaction improvement actions, ranging from training to our local team regarding operational procedures, overseeing local operations physical developments, auditing local procedures among other divers.

Qualification

  • Graduate of any Bachelor course
  • At least 5 years of experience in customer support roles;
  • Experience in rent-a-car or hospitality industries are a plus;
  • Strong communication skills - being able to effectively communicate with customers and internal teams
  • Passionate about driving operational excellence and thrive in a fast-paced environment
  • Organised and committed to driving customer satisfaction
  • Fluency in English is mandatory

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