Customer Service Representative

4 days ago

Makati City, National Capital Region, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱900,000 - ₱1,200,000 per year

About the role

This full-time Customer Service Representative role at YWA HUMAN RESOURCE CORPORATION' is responsible for providing excellent customer service to clients through phone and email interactions. Based in Makati City, Metro Manila, this position plays a critical part in delivering an exceptional customer experience.

What you'll be doing

  • Answering and responding to inbound customer inquiries through phone, email and other communication channels
  • Providing detailed information about the company's services, policies and procedures
  • Assisting customers with completing assessments and answering any questions they may have
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to enhance the customer experience and providing feedback to management
  • Escalating complex issues to senior team members as needed
  • Continuously developing your product knowledge and customer service skills

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
  • Proficiency in Microsoft Office suite and comfortable using various software and technology
  • Flexible and adaptable, with the ability to multitask and prioritise effectively
  • A genuine passion for delivering outstanding customer service

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to the growth and development of our employees. You will have access to ongoing training and development opportunities to enhance your skills. We also offer a range of benefits, including competitive salary, health insurance, and opportunities for career advancement. Our collaborative and supportive work environment will allow you to thrive and reach your full potential.

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of HR solutions, specialising in recruitment, training and consulting services. With over 20 years of industry experience, we are dedicated to helping our clients and employees succeed. Our values of integrity, innovation and excellence are at the core of everything we do.

If you're excited about this opportunity and want to join our team, apply now.

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