
Customer Training Manager
2 weeks ago
Smartly's Customer Onboarding team is hiring a Customer Training Manager. You will play a critical role in ensuring customers are confident, capable, and successful in using Smartly day-to-day.
This is a hands-on role where you'll work directly with customers - delivering personalized product training, walking them through workflows, and helping them apply Smartly's tools to their unique business needs.
As a Customer Training Manager at Smartly, you will...- Be an Expert in the Smartly platform and every workflow and use case that our customers would use it for.
- Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
- Tailor Learning to Customer Needs: Adapt training sessions to match each customer's goals, use cases, and level of expertise
- Support Adoption & Retention: Ensure customers feel confident in using Smartly's platform effectively, driving adoption and long-term satisfaction
- Be the Go-To Educator: Act as a trusted advisor during customer training, answering questions, troubleshooting in real time, and providing practical guidance
- Collaborate Across Teams: Work closely with Customer Success Managers and Support to identify training needs and deliver timely education
- Stay Up-to-Date: Keep ahead of product updates and ensure customers receive clear and accurate guidance on new features and best practices
- 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
- Strong track record of delivering live, hands-on training sessions (in-person and virtual)
- Excellent communication, patience, and presentation skills with the ability to simplify complex workflows
- Empathy and adaptability - you're comfortable adjusting your style to different customer personalities and levels of expertise
- Passion for customer success and a service-first mindset
- Ability to translate complex, technical concepts and workflows into clear, compelling stories that resonate with customers and bring the product vision to life
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
-
Management Training Program
2 days ago
Manila, National Capital Region, Philippines SM Supermalls Full time ₱150,000 - ₱250,000 per yearTheSM Management Training Programis looking for young and dynamic individuals who will go through a comprehensive learning program committed to cultivate and develop future leaders of SM Supermalls. Throughout the program, Management Trainees will rotate and learn critical functions of Mall Operations and Leasing Operations through blended learning...
-
L&D Manager/Training Manager
5 days ago
Manila, National Capital Region, Philippines GSM - Xanh SM Full time ₱900,000 - ₱1,200,000 per yearThe L&D Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs for two key employee groups:Office Staff (including departments such as Operations, Recruitment, Finance, Customer Service, etc.)Drivers (GSM's delivery and transportation partners)This role plays a critical part in building a...
-
Training Associate
5 days ago
Manila, National Capital Region, Philippines Iron Mountain Full time ₱900,000 - ₱1,200,000 per yearJob SummaryWe are looking for an experienced Trainer to design, deliver, and evaluate training programs focused on Finance and Customer Care operations. The ideal candidate will build staff capability in financial processes, customer service skills, and compliance, ensuring employees can provide exceptional service while maintaining accuracy in financial...
-
Virtual Training
2 weeks ago
Manila, National Capital Region, Philippines TalentPop App Full time ₱1,200,000 - ₱2,400,000 per yearThe Opportunity: Shape the Future of Service DeliveryAre you a proven leader in theBusiness Process Outsourcing (BPO)and training space, ready to manage and scale a high-performing global training program? We're seeking aVirtual Training & BPO Operations Managerto own the learning strategy for our frontline customer service teams across multiple BPO...
-
Sales Training Manager
5 days ago
Manila, National Capital Region, Philippines NEW MARKETLINK PHARMACEUTICAL CORPORATION Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionNEW MARKETLINK PHARMACEUTICAL CORPORATION, a subsidiary of the TAO CORPORATION, is a Health and Wellness Marketing Organization. We are primarily engaged in the importation, sales, promotion, and distribution of a diverse specialty line of pharmaceuticals and pharmaceutical-related products. Established in 1993 as Marketlink International...
-
NAV Consultant
5 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱1,200,000 - ₱3,600,000 per yearReview RFC for Minor Enhancements, participate in testing3rd line Incident & Problem managementBusiness relations/consulting with key stakeholders and business functions, user training and documentation (system overview, WI etc.)Projects and Change Requests, providing assessment and RFC, communication, maintain compliance with GN IT governance process,...
-
Training Project Manager
4 days ago
Manila, National Capital Region, Philippines IntouchCX Full time ₱400,000 - ₱800,000 per yearAs Training Project Manager, You Will…Oversee and optimize the training calendar and resource allocation, including classroom reservations.Develop and implement onboarding and professional development plans for new and existing trainers to ensure a high standard of facilitation.Strategically plan and manage new and expanding program launches, ensuring...
-
Training Specialist
2 weeks ago
Manila, National Capital Region, Philippines Saveway Shoppers Mall Warehouse - Alaminos, Laguna Full time ₱600,000 - ₱1,200,000 per yearWill design, implement, and oversee training programs for retail staff across all store locations. This role ensures that employees have the skills and knowledge needed for excellent customer service, sales achievement, and adherence to company policies.Key Responsibilities:Develop and deliver training programsConduct training sessions and coach store...
-
Training Specialist
5 days ago
Manila, National Capital Region, Philippines Saveway Shoppers Mall Warehouse - Alaminos, Laguna Full time ₱240,000 - ₱300,000 per yearThe Training will design, implement, and oversee training programs for retail staff across all store locations. This role ensures that employees have the skills and knowledge needed for excellent customer service, sales achievement, and adherence to company policies.Key Responsibilities:Develop and deliver training programsConduct training sessions and coach...
-
OED Training Specialist
4 days ago
Manila, National Capital Region, Philippines Worldwide Resource Solutions Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionWorldwide Resource Solutions Philippines Inc., a subsidiary of Worldwide Healthstaff Solutions Ltd and Medical Solutions, was established on May 16, 2024, to enhance customer experience across all stages of the customer journey. Positioned as the premier transformation partner, we specialize in streamlining customer experiences and...