NAV Consultant

16 hours ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱1,200,000 - ₱3,600,000 per year

Review RFC for Minor Enhancements, participate in testing
3rd line Incident & Problem management
Business relations/consulting with key stakeholders and business functions, user training and documentation (system overview, WI etc.)
Projects and Change Requests, providing assessment and RFC, communication, maintain compliance with GN IT governance process, liaise with developers during design/development/implementation of project requests and change request to secure alignment on ongoing development priorities and direction, ensure proper handover from dev groups to support team.
Provide quality resolution of 3rd line support related queries, questions, problems and issues.
Provide quality communication on ongoing tasks with involved customers and stakeholders with regards to proposed solutions, resolutions timelines, requested information etc.
Clear setting of expectations with relations to open cases and change requests.
Capturing of business demands and feed these to the Back End Navision team or to relevant development groups for development and implementation.
Build positive working relations with key customers to gain understanding of direction, recognition of efforts and facilitate users to improve system knowledge.
Participate in SCRUM ceremonies, including sprint planning, daily stand-ups, and retrospectives.

Microsoft ERP Presales Consultant