L&D Manager/Training Manager

8 hours ago

Manila, National Capital Region, Philippines GSM - Xanh SM Full time ₱900,000 - ₱1,200,000 per year

The L&D Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs for two key employee groups:

  • Office Staff
    (including departments such as Operations, Recruitment, Finance, Customer Service, etc.)
  • Drivers
    (GSM's delivery and transportation partners)

This role plays a critical part in building a culture of continuous learning, enhancing employee capabilities, and supporting GSM's growth in the Philippines.

Key Responsibilities:

1. Learning Strategy & Program Design

  • Develop and execute a holistic L&D strategy aligned with GSM's business goals.
  • Design tailored training programs for:
  • Office Staff:
    onboarding, soft skills, functional skills, leadership development, performance management.
  • Drivers:
    operational procedures, safety protocols, customer service, real-world scenario handling.
  • Conduct training needs assessments in collaboration with department heads.

2. Training Delivery & Management

  • Organize and facilitate in-person, virtual, and on-the-job training sessions.
  • Manage learning platforms (e.g., LMS) and digital tools to support scalable training.
  • Monitor training effectiveness through feedback, assessments, and performance metrics.

3. Driver Training Programs

  • Develop and maintain structured training modules for drivers.
  • Coordinate regular refresher courses and compliance-related training.
  • Work closely with the Operations team to ensure drivers are equipped with the necessary skills and knowledge.

4. Team & Budget Management

  • Build and lead a team of internal trainers or external facilitators.
  • Manage the L&D budget, ensuring cost-effective and impactful learning initiatives.

Qualifications:

  • Bachelor's degree in Human Resources, Education, Psychology, or a related field.
  • Minimum 5 years of experience in Learning & Development, preferably with exposure to both white-collar and frontline workforce training.
  • Strong facilitation, communication, and stakeholder management skills.
  • Proficiency in English; knowledge of local languages in the Philippines is a plus.
  • Familiarity with modern learning tools, LMS platforms, and blended learning approaches.
  • Strategic mindset with the ability to translate business needs into learning solutions.

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