Customer Service Representative

2 days ago

Antipolo City, Calabarzon, Philippines BackOffice Solutions Full time

Job Title: Customer Service Representative

Location: Antipolo

Schedule: Shifting Schedules

Employment Type: Full-Time

Job Summary:

We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting customers with inquiries related to debit card accounts, transactions, account management, and troubleshooting. The ideal candidate will be customer-focused, detail-oriented, and have the ability to handle complex financial inquiries with professionalism and efficiency.

Key Responsibilities:

- Customer Support: Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.

- Issue Resolution: Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.

- Account Management: Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.

- Problem Solving: Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining high levels of customer satisfaction.

- Documentation: Accurately record customer interactions in the CRM system, including all relevant details and follow-up actions.

- Compliance: Adhere to all company policies, procedures, and regulatory requirements related to financial services, including privacy laws and security protocols.

- Collaboration: Work closely with other team members and departments to resolve customer issues and ensure a smooth customer experience.

Qualifications:

- Experience: Previous experience in a customer service or call center role, preferably within the financial services industry.

Skills:

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and attention to detail.

- Ability to handle sensitive customer information with confidentiality and care.

- Proficiency in using call center software, CRM tools, and Microsoft Office Suite.

- Ability to multitask and manage a high volume of calls while maintaining quality service.

Desired Attributes:

- Positive, customer-first attitude with a focus on delivering solutions.

- Strong organizational skills with the ability to manage multiple tasks efficiently.

- Ability to adapt quickly to changes in procedures and systems.

- Team-oriented with a collaborative approach to problem-solving.

- Dependability and ability to handle challenging customer interactions with professionalism.

Working Conditions:

- This position may require flexible hours, including holidays and weekends.

- This is for a full-time work on site setup.

Job Types: Full-time, Permanent

Pay: Php22, Php24,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Antipolo City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have a background in Financial Account (Billing, dispute, claims, credit services) ?
  • What is your expected basic salary and offer package?
  • Are you willing to undergo a background check?
  • Can you start ASAP?

Work Location: In person

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