Bridgetowne - Customer Service Representative

1 week ago

Antipolo City, Calabarzon, Philippines 3 PLEX INTERNATIONAL INC Full time

About the role

At 3 PLEX INTERNATIONAL INC', we are seeking a talented and dedicated Customer Service Representative to join our team in Antipolo City Rizal. In this full-time role, you will be responsible for delivering exceptional customer service and support to our valued clients.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email, and chat
  • Providing prompt, accurate, and friendly assistance to resolve customer issues
  • Documenting customer interactions and following up on unresolved cases
  • Identifying and escalating any complex or sensitive matters to the appropriate team
  • Maintaining up-to-date knowledge of our products, services, and policies
  • Contributing to the continuous improvement of our customer service processes

What we're looking for

  • Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  • Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns
  • Proficiency in using customer relationship management (CRM) systems and other relevant software tools
  • A customer-centric mindset and a genuine passion for delivering exceptional service
  • Fluency in both English and the local language

What we offer

At 3 PLEX INTERNATIONAL INC', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage

- Opportunities for career advancement and professional development

- Flexible work arrangements and a positive work-life balance

- A collaborative and supportive team environment

About us

3 PLEX INTERNATIONAL INC' is a leading provider of innovative solutions in the Call Centre & Customer Service industry. With a strong commitment to excellence, we strive to deliver exceptional service to our clients and their customers. Join our team and be a part of our exciting journey as we continue to grow and impact the industry.

If you are excited about this opportunity and believe you have the skills and experience to excel as our Bridgetowne - Customer Service Representative, we encourage you to apply now.

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