Bilingual Virtual Assistant
3 days ago
Key Responsibility:
- Answering incoming calls and directing them appropriately
- Scheduling installation and service call appointment
- Conducting quality assurance (QA) follow-up calls with customers
- Performing quarterly telephonic customer surveys
- Maintaining and updating testing logs by contacting customers to remind them to test their service
- Calling customers with appointment reminders
Qualifications:
- Prior experience in an administrative, reception, or customer service role (1-2 years preferred)
- Excellent phone and interpersonal communication skills
- Bilingual preferred - English/Spanish
- Strong attention to detail and organizational skills
- Ability to multitask and manage time effectively
- Comfortable using Microsoft Office (Word, Excel, Outlook)
- Reliable and punctual with a positive, team-oriented attitude
Job Type: Full-time
Work Location: Remote
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