Operations Manager

3 days ago

Makati City, National Capital Region, Philippines 1220 PACIFIC GRAND TOWER CORPORATION Full time ₱1,200,000 - ₱2,400,000 per year

The Operations Manager is responsible for overseeing the day-to-day operations of a small hotel property, including rooms, front office, housekeeping, and commercial spaces. This role ensures smooth and efficient hotel operations, profitability, and guest satisfaction. The Operations Manager works closely with staff to maintain service standards, optimize occupancy and revenue, and uphold the company's brand image.

Primary Duties and Responsibilities

1. Hotel Operations Management

  • Oversee daily hotel operations to ensure smooth coordination among all departments.
  • Supervise front desk, housekeeping, and maintenance teams to maintain high operational and service standards.
  • Monitor daily reservations, room allocations, and coordinate with OTA Account Managers for promotions, rates, and payment matters.
  • Conduct daily briefings to align staff on schedules, priorities, and guest concerns.
  • Inspect rooms, common areas, and facilities to ensure cleanliness and readiness for guests.
  • Maintain full knowledge of hotel policies, house rules, and standard operating procedures.

2. Financial and Administrative Management

  • Monitor hotel revenues and expenses to ensure profitability and budget compliance.
  • Review daily sales reports, validate rate discounts or adjustments, and coordinate with Accounting for accurate reporting.
  • Manage petty cash, expense requests, and payments according to approved budgets and guidelines.
  • Support the preparation and monitoring of Profit and Loss (P&L) reports for management review.

3. Staff Supervision and Training

  • Supervise hotel staff and ensure duties are performed according to company standards.
  • Provide regular training, guidance, and performance feedback to improve service quality and operational efficiency.
  • Promote teamwork, discipline, and a customer-first attitude among employees.

4. Sales, Marketing, and Guest Relations

  • Support localized marketing initiatives such as promos, partnerships, and events to boost occupancy and sales.
  • Handle social media pages and online travel agency (OTA) accounts to ensure timely updates and prompt guest responses.
  • Respond professionally to guest inquiries, reviews, and feedback within 24 hours.
  • Ensure a high level of guest satisfaction by addressing complaints and requests promptly.

5. Property and Commercial Space Management

  • Oversee upkeep of hotel facilities, equipment, and commercial spaces.
  • Coordinate repairs and maintenance schedules to avoid operational disruptions.
  • Assist in the leasing or renewal of commercial units, preparation of proposals, and facilitation of client negotiations when applicable.

6. Quality Assurance

  • Conduct regular inspections to ensure cleanliness, functionality, and safety standards are met.
  • Implement checklists for room readiness before check-in.
  • Prepare DNR (Do Not Rent) reports and coordinate with the concerned departments for corrective actions.

Key Qualifications

  • Bachelor's degree in Hotel and Restaurant Management, Tourism, Business Administration, or related field.
  • At least 2–4 years of experience in hotel operations, preferably in a small hotel or boutique property.
  • Strong leadership and multitasking abilities; comfortable managing hands-on operations.
  • Knowledgeable in PMS (Property Management System), OTA platforms, and basic accounting procedures.
  • Excellent communication, interpersonal, and problem-solving skills.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person

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