Client Support Associate

4 days ago

Makati City, National Capital Region, Philippines SuperStaff Full time ₱250,000 - ₱450,000 per year

We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct interaction with the rest of the client's Repair & Maintenance Team. Your exceptional communication skills, attention to detail, and ability to multitask will be crucial in ensuring accurate record-keeping, efficient invoice processing, and effective coordination

Responsibilities:

  • Quality Assurance (QA) Calls or Emails: Conduct regular QA calls to clients to follow up on completed maintenance and repair tasks, ensuring customer satisfaction, and identifying areas for improvement. Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Communicate with client to obtain necessary work order criteria in order to begin the scheduling process.
  • Vendor Sourcing: Identify potential new vendors via research; perform vetting process as defined by the client. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.
  •  Processing Customer Work Orders: all assigned work orders to be processed via ServiceSync WOM within the guidelines and NTE amounts of that specific customer. You will be trained on the specifics of ServiceSync.
  •  Vendor communications and scheduling – communicating with all vendors to ensure work orders are executed on time, correctly, and at the correct NTE.
  •  Vendor Invoice Requests: Manage the invoice process by liaising with vendors and requesting invoices for completed maintenance requests. Verify invoice accuracy.
  •  Vendor Service Complete Calls: Manage the service complete calls by liaising with vendors and ensuring scheduled service requests have been completed as scheduled.  Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  •  Vendor Compliance and Quality Assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.

Requirements

  • Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally
  • Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification
  • Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
  • Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships
  • Familiarity with quality assurance processes and invoice management systems is desirable
  • Knowledge of facilities management, maintenance, or repair terminology is a plus

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night shift (will cover EST and also PST in the future)
  • REMOTE

  • Client Support Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    OverviewWe are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Support Associate

    7 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeClientSupport Full time ₱1,800,000 - ₱2,500,000

    Job SummaryWe are seeking an experienced professional to fill the role of Client Support Associate.This is a dynamic opportunity for individuals who enjoy working in a fast-paced environment and want to develop their skills in client management.As a Client Support Associate, you will be responsible for providing top-notch support to our clients through...

  • Client Support Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

    Make Your Next Big Career Move with KMC Solutions as a Customer Service AdvocateKMC Solutions is looking for a Customer Service Advocate to join our client, Zenni Optical — an award-winning global leader in eyewear and customer experience.Customer Service Advocates play a critical role on Zenni's Customer Service team. This role supports customers...

  • Client Accounting Services Associate/Senior Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Excelsior Accounting Services, LLC Full time $104,000 - $130,878 per year

    At Excelsior, we are dedicated to excellence, employing top-tier professionals for personalized Client Accounting and Transaction Advisory Services.Our golden rule is "happy employees make happy clients." Some of the ways our golden rule plays out include:Compensation, Benefits and Stipends - Even though we are a small company, we offer a generous...

  • Client Operations Associate

    7 days ago

    Quezon City, National Capital Region, Philippines EACOMM Corporation Full time ₱16,000 - ₱18,000 per year

    EACOMM Corporation, an award-winning custom software development company with over 20 years of experience in delivering innovative solutions, is seeking Client Operations Associates to join our client's dynamic team. If you're passionate about customer success, problem-solving, and technology, this role is perfect for you.What You'll DoAs a Client Operations...

  • Client & Partnership Support Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    Client & Partnership Support Associate APPLY NOWNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree on any course.Fresh Grad / Entry Level specializing in Clerical/Administrative Support or equivalent.Required skill(s): Google Workspace, Google Sheets, Microsoft Excel, Canva, Other design platforms,...

  • Client Relations Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time $70,000 - $120,000 per year

    The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.As our Client Relations Associate, you will be...

  • Executive Support Associate

    1 week ago

    Makati City, National Capital Region, Philippines beBeeAdministrative Full time ₱6,000,000 - ₱9,000,000

    Job Title: Executive Support AssociateWe are seeking a highly organized and detail-oriented Executive Support Associate to join our team. In this role, you will provide administrative support to our senior leaders, ensuring the smooth operation of their offices.Key Responsibilities:• Coordinate calendars, set up meetings, and manage reminders for senior...

  • Client Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeService Full time ₱313,717 - ₱525,576

    Job OverviewWe are seeking a skilled Client Service Associate to join our team.Key Responsibilities:Process over-the-counter transactions accurately and efficiently, including deposits, withdrawals, payments, foreign currencies, and miscellaneous transactions.Analyze customer needs and provide relevant solutions.Requirements:A bachelor's degree in any field,...

  • Sales & Client Support Associate (Quezon City)

    1 week ago

    Quezon City, National Capital Region, Philippines TJ's Clear Art Full time ₱180,000 - ₱220,000 per year

    Sales & Client Support Associate (Quezon City)Location: Culiat, Tandang Sora, Quezon CityKey ResponsibilitiesManage client accounts and respond promptly to inquiriesIdentify prospective clients and conduct sales callsBuild and maintain strong relationships with existing clientsPrepare and send sales quotationsCreate job orders, monitor production progress,...