Telesales Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Salmon Group Ltd Full time ₱900,000 - ₱1,200,000 per year

Description

The Telesales Team Leader will lead and manage a team of Telesales Associates, ensuring high performance and achieving conversion targets. This individual will oversee day-to-day operations, train and mentor team members, and develop strategies to optimize telesales effectiveness for both direct leads and those transitioning to Relationship Managers (RMs).

Responsibilities

  1. Deposit Sales Team
  2. Manage outbound calls to website lead, pitching deposit account openings
  3. Goal: Schedule online/offline meetings for conversions.
  4. Optimize scripts, objections handling, and follow-up processes.

  5. Track meeting attendance rates and adjust strategies accordingly.

  6. Universal TeleSales Team

  7. Handle cross-selling (e.g., offering second loans to POS clients).
  8. Support merchant acquisition campaigns.

  9. Maximize call-to-approval conversion for loans.

  10. Facebook Comments & Lead Management

  11. Organize response workflows for customer inquiries/comments on Facebook.
  12. Hire/train additional staff if needed to handle social media leads.

  13. Ensure timely replies and lead handoff to sales agents.

  14. Operational & Analytical Tasks(for all teams)

  15. Creatio CRM setup, monitoring, and reporting.

  16. Build real-time dashboards (e.g., Power BI) for:

  17. Lead response times.

  18. Meeting booking rates (deposits).

  19. Cross-sell conversion rates (loans).

  20. Design bonus schemes tied to KPIs (e.g., meetings booked, approvals).

Nice to have

  • Proven experience leading a telesales team, preferably with Filipino agents.
  • Proficiency in CRM tools, especially Jira.
  • Strong understanding of KYC requirements and compliance in banking.
  • Results-oriented mindset with a track record of meeting or exceeding sales targets.
  • Exceptional communication, leadership, and organizational skills

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