Telesales Account Manager II

2 hours ago


Manila, National Capital Region, Philippines RELX Group Full time ₱900,000 - ₱1,200,000 per year

Accountabilities:

  • Meet or exceed monthly and annual sales goals
  • Identify and target revenue/growth opportunities within an assigned territory/set of accounts; develop and implement a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities
  • Meet telesales team objectives including call rates, conversion rates, campaign deadlines, lead qualification, customer data management and revenue targets.
  • Effectively identify and develop qualified sales opportunities to develop a sales pipeline using prescribed sales methodology
  • Identify key contacts and decision makers within a customer organization and develops strong relationships with those contacts
  • Own the relationship with the customer and is responsible for the overall health/status of the relationship
  • Demonstrates an in-depth understanding of LexisNexis products, content and solutions including the ability to articulate competitive differentiators and our value proposition
  • Effectively build, manage, and close sales pipeline
  • Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention
  • Enter and upload customer information into and relevant CRM databases
  • Keep records of sales and note useful information
  • Collaborate with global staff on sales opportunities, leveraging senior sales team experience to maximize deal potential where applicable.

Skills and Behaviors

  • A natural on the phone and comfortable, to have high in-depth business discussions with senior decision makers
  • Highly self-motivated, energetic individual who builds strong relationships quickly
  • Strong focus on solution sales and selling on value
  • Commercially minded with a strong motivation to succeed in a high performing sales team
  • Flexible and adaptable to meet the needs of the changing market, our customers and the business
  • Great negotiation and communication skills
  • Passionate about a world-class customer experience
  • Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes
  • Driven, passionate, motivated individual

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
  • At least 2 years of experience in renewal and/or retention account management
  • Solid sales experience
  • Amenable to work on a fixed nightshift in a hybrid setup, ready to RTO
  • Bachelor's Degree preferred but not required
  • Experience in B2B Sales is an advantage
  • Salesforce knowledge and CRM experience is also an advantage

Additional Requirements for Internal Candidates:

  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle

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