Telesales Account Manager II

Accountabilities:

• Meet or exceed monthly and annual sales goals
• Identify and target revenue/growth opportunities within an assigned territory/set of accounts; develop and implement a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities
• Meet telesales team objectives including call rates, conversion rates, campaign deadlines, lead qualification, customer data management and revenue targets.
• Effectively identify and develop qualified sales opportunities to develop a sales pipeline using prescribed sales methodology
• Identify key contacts and decision makers within a customer organization and develops strong relationships with those contacts
• Own the relationship with the customer and is responsible for the overall health/status of the relationship
• Demonstrates an in-depth understanding of LexisNexis products, content and solutions including the ability to articulate competitive differentiators and our value proposition
• Effectively build, manage, and close sales pipeline
• Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention
• Enter and upload customer information into and relevant CRM databases
• Keep records of sales and note useful information
• Collaborate with global staff on sales opportunities, leveraging senior sales team experience to maximize deal potential where applicable.

Skills and Behaviors

• A natural on the phone and comfortable, to have high in-depth business discussions with senior decision makers
• Highly self-motivated, energetic individual who builds strong relationships quickly
• Strong focus on solution sales and selling on value
• Commercially minded with a strong motivation to succeed in a high performing sales team
• Flexible and adaptable to meet the needs of the changing market, our customers and the business
• Great negotiation and communication skills
• Passionate about a world-class customer experience
• Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes
• Driven, passionate, motivated individual

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
• At least 2 years of experience in renewal and/or retention account management
• Solid sales experience
• Amenable to work on a fixed nightshift in a hybrid setup, ready to RTO
• Bachelor's Degree preferred but not required
• Experience in B2B Sales is an advantage
• Salesforce knowledge and CRM experience is also an advantage

Additional Requirements for Internal Candidates:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

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