
Telesales Account Manager II
2 hours ago
Accountabilities:
- Meet or exceed monthly and annual sales goals
- Identify and target revenue/growth opportunities within an assigned territory/set of accounts; develop and implement a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities
- Meet telesales team objectives including call rates, conversion rates, campaign deadlines, lead qualification, customer data management and revenue targets.
- Effectively identify and develop qualified sales opportunities to develop a sales pipeline using prescribed sales methodology
- Identify key contacts and decision makers within a customer organization and develops strong relationships with those contacts
- Own the relationship with the customer and is responsible for the overall health/status of the relationship
- Demonstrates an in-depth understanding of LexisNexis products, content and solutions including the ability to articulate competitive differentiators and our value proposition
- Effectively build, manage, and close sales pipeline
- Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention
- Enter and upload customer information into and relevant CRM databases
- Keep records of sales and note useful information
- Collaborate with global staff on sales opportunities, leveraging senior sales team experience to maximize deal potential where applicable.
Skills and Behaviors
- A natural on the phone and comfortable, to have high in-depth business discussions with senior decision makers
- Highly self-motivated, energetic individual who builds strong relationships quickly
- Strong focus on solution sales and selling on value
- Commercially minded with a strong motivation to succeed in a high performing sales team
- Flexible and adaptable to meet the needs of the changing market, our customers and the business
- Great negotiation and communication skills
- Passionate about a world-class customer experience
- Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes
- Driven, passionate, motivated individual
Qualifications:
- Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
- At least 2 years of experience in renewal and/or retention account management
- Solid sales experience
- Amenable to work on a fixed nightshift in a hybrid setup, ready to RTO
- Bachelor's Degree preferred but not required
- Experience in B2B Sales is an advantage
- Salesforce knowledge and CRM experience is also an advantage
Additional Requirements for Internal Candidates:
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 month
- Must have a Successful or above rating in the last Enabling Performance cycle
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