Customer Service Manager

4 days ago


Work from Home, Philippines Lucky Casino Full time ₱660,000 - ₱1,680,000 per year

We're Hiring: Customer Service Manager (Filipino Contractor Only)

Join a fast-growing international iGaming crypto casino company and build a world-class customer support team from the ground up.

We're on the lookout for a high-performing, experienced Customer Service Manager who understands the entire A to Z of iGaming customer support. You've handled live chat queues, escalations, VIP complaints, chargebacks, fraud checks, and KYC cases and more importantly, you've led teams, set up workflows, and built support departments from scratch.

If that's you, and you're ready to take full ownership, we want to meet you.

Who You Are:

  • Filipino-based contractor (remote role)
  • 3 to 5+ years of hands-on experience in iGaming or online casino customer service (Mandatory)
  • Deep expertise in managing end-to-end support: live chat, email, retention, fraud, chargebacks, KYC, and VIP handling
  • Proven track record of building customer service structures, not just managing one
  • Experience supporting international player bases (EU, Asia, LatAm, etc.)
  • Familiar with Zendesk, Intercom, Freshdesk, LiveAgent, or other CS tools
  • Strong leadership skills with experience hiring, training, and scaling a team
  • You're organized, metrics-driven, and outcome-focused
  • Knowledge about crypto or crypto casino experience (Big Plus)

What You'll Be Doing:

  • Fully own and lead the customer support function for our online casino, but we will be launching sportsbook later on. Sportsbook comes with its own intensity and 24/7 service demand, so we're planning for that now.
  • Build scalable SOPs and workflows for current and future growth
  • Set up the right tools, automations, and reporting processes
  • Hire, train, and manage a responsive remote support team (PH or Asia based)
  • Manage all escalations, edge cases, and support QA
  • Collaborate with product, fraud, payments, and CRM teams to ensure a seamless player journey
  • Recommend upgrades to tools, processes, or coverage needs

This Role Is For You If You:

  • Have built teams and systems before, not just answered tickets
  • Work well in lean, fast-moving environments
  • Understand the sensitivity and regulation involved in iGaming
  • Don't need micromanagement, you take initiative, solve, and lead
  • Communicate clearly, delegate effectively, and move with urgency

What We Expect In Your First 30 Days:

  • Take over the current customer support flow with confidence
  • Build a clear, scalable SOP
  • Identify immediate process gaps and suggest upgrades to tools or structure

Why We're Hiring From the Philippines:

We've had excellent experience with Filipino talent, fast learners, reliable operators, and smart thinkers. Our COO is also based in the Philippines, so you'll have strong leadership, fast decisions, and local support behind you.

Bonus:

This role can grow into Director of Customer Service as we scale. We're hiring someone to build the machine, lead it, and elevate it to world-class standards.

This is not a cushy corporate role. We move fast, solve problems quickly, and hold high standards.

Location:

Remote, Philippines-based only

How to Apply:

Send your CV, a brief intro, and a few lines about the customer service structure you've built before (or metrics you've improved) to with the subject: "Customer Service Manager – iGaming Application"

Job Type: Full-time

Pay: Php55, Php140,000.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: Remote



  • Work from Home, Philippines MUVR Full time

    Position OverviewWe're seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives, drive SLA compliance, and serve as the escalation point for high-risk or sensitive cases.Key ResponsibilitiesLead,...


  • Work from Home, Philippines Customer Persona Simplified APAC Full time ₱360,000 - ₱480,000 per year

    To be considered for the role, please complete your application through the following link: https://www.careers-Marketing Communications & Social Media SpecialistAbout the Client:Client is a marketplace intelligence business that supports corporate, government, regulatory and media clients across the World to protect and optimize their online commerce and...


  • Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...

  • Customer Service

    1 week ago


    Work from Home, Philippines Shockwave Canada Inc. Full time ₱120,000 - ₱420,000 per year

    We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.Key ResponsibilitiesRespond to customer inquiries via chat, email, and support tickets.Provide...


  • Work from Home, Philippines Famco Distribution OPC Full time ₱240,000 - ₱300,000 per year

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

  • Customer Service

    1 week ago


    Work from Home, Philippines Giantsage Full time ₱552,000 - ₱696,000 per year

    MICO World is looking for a Customer Service OfficerSalary: usdResponsibilities:Daily response and take care of users via LINE OA channels;Timely response to users, coordinate with multiple departments to fix the issues, and closely monitor until the problems are solved;Perform live-streaming to announce and promote activities for users from time to...


  • Work from Home, Philippines InfoCentrale Business Management Services Full time ₱156,000 - ₱216,000 per year

    The Customer Service Representative (CSR) in Sales is responsible for providing exceptional service to customers while actively supporting the sales process. This role involves assisting customers with product inquiries, processing orders, handling returns, and promoting additional sales opportunities. The CSR in Sales plays a crucial role in driving revenue...


  • Work from Home, Philippines Irecon Marketing Full time

    Job Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Full-Time, Preferred from Metro Manila (Night Shift)About 310 Nutrition310 Nutrition is a U.S.-based health and wellness company committed to helping individuals achieve their fitness and lifestyle goals through premium meal replacement shakes,...


  • Work from Home, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role: Are you passionate about helping people and making a difference every day? We're looking for a friendly, solution-oriented Customer Service Representative to join our team As the voice of our company, you'll be the first point of contact for our customers, helping them with questions, solving problems, and ensuring they have a seamless and...


  • Work from Home, Philippines Smart Outsourcing Solution Full time ₱720,000 - ₱960,000 per year

    We are seeking a Spanish-speaking Customer Service Representative who excels in communication, empathy, and attention to detail. The ideal candidate will have a strong background in customer service, a passion for helping others, and the ability to manage interactions across phone, chat, and email with professionalism and care.As the voice of our brand for...