Customer Service Representative

Turning Customer Needs into Seamless Solutions

In an industry where elements combine to create progress, your role ensures every order reacts into results. Join chemical manufacturing at its most dynamic, bridging customers to solutions across industries. With international reach and local presence, this career lets you engineer growth on a global scale-all from home.

Job Description

As a Customer Service Representative (Order Management), you'll handle order processing, customer inquiries, and account updates while ensuring accurate documentation. This role demands precision, communication skills, and a customer-first approach to support international operations seamlessly.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off, US CST Business hours

Work setup: Temporary WFH, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Emapta customized laptop with additional monitor
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Attributes

• Accuracy and attention to detail in handling numbers
• Meticulous attention to detail with a commitment to accuracy and error-free deliverables
• Dependable, highly organized, and process-driven
• Strong communication and customer service abilities, both written and verbal
• Proficient in computer applications and technology tools
• Collaborative and adaptable team player
• Exceptional time management with proven ability to prioritize and multitask effectively
• Skilled problem solver with a proactive, solutions-oriented mindset
• Professional and effective phone communication skills

Competencies

• Customer-Centric Mindset
• Clear and Effective Communication
• Strategic Problem-Solving
• Professional Composure under Pressure
• Active and Attentive Listening
• Patience and Empathy in All Interactions
• Strong Interpersonal and Relationship-Building Skills

Experience and Knowledge

• 1-3 years of experience in a high-volume call center environment
• 1-3 years of customer service experience
• Proficient knowledge of Microsoft Office (Word and Excel)

Education

• No degree required

Your Daily Tasks

• Review, clear, and approve customer/contract orders on problem hold
• Allocate and charge expenses to contracts and transactional orders as needed
• Reconcile external AP invoices with internal orders for finance accuracy
• Calculate and validate commission to authorize order processing
• Manage incoming customer inquiries via phone and email
• Process purchase orders received through multiple channels (email, phone, fax)
• Maintain accurate PO numbers on contracts and sales orders
• Update customer details including names, addresses, and contacts within contracts and orders
• Transfer contracts between representatives as required
• Process receiving reports and documentation for customer returns
• Prepare, maintain, and process monthly contract statements for invoicing
• Track and monitor orders to support the outside sales team
• Provide product Safety Data Sheets (SDS) upon request
• Identify accounts missing strategic account labels and ensure records are updated

About the Client

Empowering Businesses Through Innovative Solutions

Our client is a global leader in industrial and commercial maintenance solutions, specializing in cleaning water, conserving energy, and delivering essential maintenance products and services. Founded in 1919 in Dallas, Texas, they now operate in more than 50 countries with manufacturing plants on six continents and over 8,500 employees. Still family-led, our client is recognized for its innovation, product diversity, and strong direct sales organization that continues to drive global growth.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra