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Sr. Customer Service Representative
2 weeks ago
Our vision is to Deliver Happiness: For our team, for the end consumers, for the e-commerce sellers as well as our logistics partners.
Exciting times in e-commerce: E-commerce sales is driven by consumers thatincreasingly buy more online and the emergence of small and medium (SME) onlinesellers, selling through multiple channels (Shopify, Amazon, eBay, Instagram). Today, these SME online sellers are falling behind large retailers due to the complexity oflogistics and are ignored by large incumbent logistics service providers. We are on amission to change that.
Building a next generation Fulfilment-as-a-Service platform: We developed a cloud-based Fulfilment-as-a-Service (FaaS) platform for SME online sellers, connecting existing fulfilment and logistics providers, enabling a range of fulfilment and delivery options, incl. green delivery. We enables SME sellers to compete with large retailers and marketplaces by providing fast and reliable fulfilment and delivery solutions.
We're on the Hunt for a Stellar Customer Service Agent: Are you ready for the ride of your life? We're looking for an exceptional individual who thrives in the startup ecosystem's vibrancy and seeks to be part of building something monumental. If you'repassionate about understanding online seller needs, excel in communication, and can effectively articulate our value proposition, you've found your match. With us, you'll be more than just a team member; you'll be a cornerstone, taking charge of our client interactions from the get-go.
Your impact:
Day-to-day: Handle support tickets for our e-commerce clients who expect quick responses and resolutions from a team who know how things work
Internal Improvements: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster
Problem Solving: Agents need to apply problem-solving skills to diagnose and resolve e-commerce client issues. This involves analysing the problem, comparing it with known issues, and determining the best course of action to resolve the client's concerns
Continuous Learning and Improvement: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster
Communication and collaboration: Effectively communicate improvements tointernal and external stakeholders, fostering strong relationships
Requirements
Must have requirements:
A solid foundation of 3+ years in Logistics, Operations, E-commerce, or a relatedarena.
Proven expertise in customer success or operations, with a similar tenure.
A quick learner, adept at adapting in a fast-paced, energetic startup environment.
Exceptional communication skills in English, both written and verbal.
An organizational wizard, capable of juggling multiple priorities against tight deadlines.
A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts.
A team player persona, exuding positivity and camaraderie, inspiring those
around you.
Benefits
Join a high-profile startup that is scaling fast
Have the ability to shape your role and the company
Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
Flexible working to support families and varying needs
