Customer Service Representative

4 weeks ago

Manila, National Capital Region, Philippines ElevateCalls Full time

Customer Service Representative - Healthcare Accounts (AthenaOne EMR)

Company: Elevate Calls Inc.

Location: Permanent Work From Home

Job Type: Full-time

Elevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections. As a Customer Service Representative, you will play a crucial role in ensuring high-quality service delivery and customer satisfaction in our healthcare account management department.

Responsibilities:
* Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
* Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively
* Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
* Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
* Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.

Requirements:
* Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
* Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
* Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
* Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
* Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.
* Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
* Attention to detail and accuracy in data entry and record-keeping.
* Flexibility to work evenings, or holidays as needed to accommodate business needs.

Join our dynamic team at Elevate Calls Inc. and contribute to our mission of delivering exceptional customer service in healthcare account management. If you meet the qualifications and are ready to make a difference in the healthcare industry, we encourage you to apply today.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to We look forward to reviewing your application and welcoming you to our team.

#J-18808-Ljbffr

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines RemoteRaven Full time ₱52,000 - ₱104,000 per year

    Customer Service Representative – Premium Electrical Services | $5/hr | RemoteJoin a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments. Rate: $5/hr...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱60,000 - ₱120,000 per year

    Responsibilities for Customer Service RepresentativeRespond to customer inquiries and requests via phone, email, and chat in a timely fashionDocument all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelinesDisplay a courteous and empathetic...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines micro1 Full time ₱150,000 - ₱300,000 per year

    Job DescriptionJob Title:Customer Service Representative - Metro ManilaJob Type:Full-TimeLocation:On-site, Metro Manila, PhilippinesJob Summary:We are seeking a detail-oriented and proactive Customer Service Representative to join our dynamic team in Metro Manila. As an integral part of our customer support department, you will be responsible for delivering...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱150,000 - ₱450,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    3 weeks ago

    Manila, National Capital Region, Philippines Sandvik Full time

    OverviewJoin to apply for the Customer Service Representative role at Sandvik.The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Short Job Description – Customer Service Representative (Healthcare Account):Responsible for handling inbound and outbound calls from patients, providers, and insurance companies regarding healthcare services. Assists with inquiries related to medical claims, insurance coverage, billing, authorizations, and appointment scheduling. Ensures accurate...

  • Customer Service Representative

    4 weeks ago

    Manila, National Capital Region, Philippines Dormer Pramet Full time

    The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new market in Asia, we are looking for the Customer Service Representative. This...

  • Customer Service Representative

    4 weeks ago

    Manila, National Capital Region, Philippines Sandvik Full time

    OverviewDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new market in Asia, we are looking for the Customer Service Representative. This...