Technical Lead

3 days ago

Manila, National Capital Region, Philippines Wipro Limited Full time ₱60,000 - ₱120,000 per year
Job Title: Technical Lead - L1

Req Id: 90254

City: Manila

State/Province: Manila

Posting Start Date: 9/9/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

͏

Do
  • Oversee and support process by reviewing daily transactions on performance parameters
    • Review performance dashboard and the scores for the team
    • Support the team in improving performance parameters by providing technical support and process guidance
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Ensure standard processes and procedures are followed to resolve all client queries
    • Resolve client queries as per the SLA's defined in the contract
    • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by monitoring compliance with service agreements
͏
  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's
͏
  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance

Mandatory Skills: Workday Benefits.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Technical Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Ascendion Full time ₱600,000 - ₱1,800,000 per year

    Ascendion is a leading provider of digital engineering and talent transformation solutions. We partner with global enterprises to deliver innovative technology solutions that drive business outcomes. Join us in shaping the future of digital transformation.We are seeking a Technical Lead with proven experience in BFSI, banking, payments, or financial services...

  • Technical Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Westcon-Comstor Full time ₱600,000 - ₱1,800,000 per year

    Job Description – F5 Technical LeadCompany DescriptionWestcon Solutions is a global technology provider and specialist distributor, operating in more than 70 countries. The company connects the world's leading IT vendors with a network of technology resellers, systems integrators, and service providers to deliver business value and drive success. With over...

  • Technical Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱2,000,000 - ₱2,500,000 per year

    We are looking for an experienced.NET Development Leadto join our team. This role is ideal for someone who combines strong technical capabilities with leadership experience and enjoys staying hands-on with code.Contract:12 months (with strong potential for extension)Location:MakatiSchedule:9am-6pm, once week onsiteKey Responsibilities:Lead a team of...

  • Technical Lead

    1 week ago

    Manila, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (7:00 AM to 4:00 PM PHT) What are we looking for?Skills Required:10+ years in web development, with at least 3 years in technical leadership or senior architect roles.Proven track record delivering complex CMS-driven platforms (Craft CMS with Twig) and custom full stack applications (Laravel, , React, TypeScript).Hands-on...

  • Technical Lead

    1 week ago

    Manila, National Capital Region, Philippines Blaze Commerce Full time ₱1,800,000 - ₱2,400,000 per year

    About Blaze CommerceWe're WordPress performance specialists who help WooCommerce stores achieve sub-second load times through native optimization. Our clients see 20-40% conversion improvements without the complexity of headless architecture. We leverage performance optimization and extensive UX research to deliver measurable revenue growth for WooCommerce...

  • Technical Support Lead

    6 days ago

    Manila, National Capital Region, Philippines Whitehall Consulting Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleWhitehall Consulting is looking for aTechnical Support Leadto oversee the Technical and Operations Support Team responsible for maintaining the stability, reliability, and performance of mission-critical systems. The role requires a strong leader with both technical and managerial expertise to ensure continuous system operations and service...

  • Java Technical Lead

    3 days ago

    Manila, National Capital Region, Philippines White Cloak Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Summary:Technical Lead is a software engineer responsible for leading a development team; ensuring that the developers are aligned with the technical direction and produce quality applications/solutions.Essential Duties and ResponsibilitiesWork with the Solutions Architect and other subject matter experts to design the Technical Implementation Plan of...

  • Technical Services Lead

    2 days ago

    Manila, National Capital Region, Philippines Pi Energy Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    The role of the Technical Services Lead is to manage the Technical Services activities and lead the engineers to ensure that all of the team's targets are met. This includes coordination with the Business Teams to ensure proper deployment of necessary manpower and support, and completion of projects with accuracy and efficiency. This role includes provision...

  • Senior Technical Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Acquire Intelligence Full time ₱120,000 - ₱180,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of...

  • JAVA Technical Lead

    1 week ago

    Manila, National Capital Region, Philippines Collabera Digital Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionEffective January 1, 2025, Collabera Digital will be fully integrated with Ascendion. Headquartered in New Jersey, Ascendion is a leading provider of AI-first software engineering services. With expertise in applied AI, software engineering, cloud, data, experience design, and talent transformation, Ascendion accelerates innovation for...