Sr. Director, HR Operations and Shared Services

20 hours ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

Now Hiring: Senior Director, HR Operations & Shared Services

Are you a strategic HR leader with deep expertise in employee relations, labor compliance, and high-impact HR service delivery?
Join us as the
Senior Director of HR Operations and Shared Services
and play a pivotal role in shaping a fair, compliant, and people-focused culture across our Philippine operations.

About the Role:

As the most senior HR leader for employee and labor relations in the Philippines, you'll head our
People Relations function
—a centralized, high-performing team that provides expert support on complex employee concerns, regulatory compliance, and frontline HR issue resolution.

You'll oversee our
tiered HR support model
, strengthen labor strategies, drive governance through insights, and lead with empathy and precision to resolve judgment-based people issues. All while enhancing business continuity, employee trust, and policy consistency.

What You'll Do:

HR Operations & Service Delivery

Lead the PH HR Shared Services team in delivering high-quality, efficient, and compliant HR support

Optimize processes through automation, metrics, and continuous improvement

Use ticketing systems and case management tools to manage workflows and insights

People Relations Leadership

Build and lead a centralized team to handle performance issues, grievances, workplace conflict, and manager escalations

Ensure employee cases are resolved fairly, consistently, and in line with Philippine labor law and company policy

Labor Relations & Compliance

Drive labor risk mitigation, compliance strategies, and government relations

Lead internal reviews, incident response, and workplace investigations

Stay ahead of labor law developments to inform proactive HR practices

Manager Enablement & Capability Building

Coach and empower People Relations Managers to partner strategically with business leaders

Lead initiatives around performance management, conflict resolution, and policy awareness

Foster a high-integrity, high-performance employee relations culture

Data-Driven HR Governance

Analyze case trends and service metrics to inform improvements

Lead compliance audits and risk assessments in collaboration with Legal, Compliance, and COEs

What We're Looking For:

  • 10+ years in HR, with at least 5 years leading employee relations or shared services
  • Proven expertise in
    Philippine labor law
    and employment regulations
  • Strong leadership in high-volume, fast-paced environments (BPO/shared services a plus)
  • Experience with
    tiered support models
    , service tickets, and complex case resolution
  • Excellent communication, stakeholder management, and coaching capabilities
  • Bachelor's degree required; graduate degree or HR certification preferred
  • A data-driven mindset with the ability to turn insights into action

What Success Looks Like:

A high-performing People Relations team resolving issues with fairness and empathy

Improved HR case resolution metrics and reduced escalations

Strong alignment with global HR teams and compliance partners

A people-first workplace culture grounded in respect, trust, and performance

Ready to Lead with Impact?

If you're a seasoned HR leader ready to champion compliance, build strong people strategies, and drive business results through excellent service, we want to hear from you.

Apply now and be the difference in the employee experience.

  • Senior Director, HR Operations and Shared Services

    20 hours ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $90,000 - $120,000 per year

    Now Hiring: Senior Director, HR Operations & Shared ServicesAre you a strategic HR leader with deep expertise in employee relations, labor compliance, and high-impact HR service delivery? Join us as the Senior Director of HR Operations and Shared Services and play a pivotal role in shaping a fair, compliant, and people-focused culture across our Philippine...

  • PH Director Shared Services/BPO

    21 hours ago

    Quezon City, National Capital Region, Philippines Swift-up Full time $90,000 - $120,000 per year

    The PH Director will lead the Philippine operations, ensuring service delivery excellence, compliance with global standards, and alignment with the organization's business goals. This role is pivotal in driving performance, enhancing customer and internal client experience, and leading continuous improvement initiatives. The PH Director will report directly...

  • Operations Director

    20 hours ago

    Quezon City, National Capital Region, Philippines Aickman and Greene Full time ₱3,600,000 per year

    Career Opportunity: Operations DirectorJob Summary:We are seeking an experienced and strategic Operations Director to lead and optimize our operational activities within the telecommunications sector. The ideal candidate will bring deep industry knowledge, operational excellence, and a data-driven approach to drive efficiency, improve service delivery, and...

  • OPERATIONS DIRECTOR

    21 hours ago

    Quezon City, National Capital Region, Philippines Aickman and Greene Full time ₱200,000 - ₱300,000 per year

    Job Summary:We are seeking an experienced and strategic Operations Director to lead and optimize our operational activities within the telecommunications sector. The ideal candidate will bring deep industry knowledge, operational excellence, and a data-driven approach to drive efficiency, improve service delivery, and support business growth. This role plays...

  • HR Director

    22 hours ago

    Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    The HR Director plays a pivotal role on the executive team, overseeing the organization's people strategy and ensuring alignment with overall business objectives. This position is responsible for strategic HR planning, policy development, and driving initiatives that support the company's culture and long-term goals.Responsibilities:Lead the strategic...

  • Associate Training Director

    21 hours ago

    Quezon City, National Capital Region, Philippines Aickman and Greene Consultant's Corporation Full time ₱1,400,000 - ₱1,600,000 per year

    QUALIFICATIONSBachelor's degree REQUIRED3+ Years of experience as a Sr. Training Manager or1 Year as an Associate Director TrainingSVAR Score C2 (NON NEGO)Schedule: Night shiftWork setup: OnsiteSite: Commonwealth Q.C., SM Fairview or SM Sta RosaJob Type: Full-timePay: Php140, Php160,000.00 per monthBenefits:Company Christmas giftCompany eventsHealth...

  • Head of Shared Services

    3 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time

    Overview:We are looking for an experienced and forward-thinking professional to lead our Shared Services function at the group level. This role will be responsible for managing and improving key support services across a multi-industry organization, including construction, real estate, retail, commercial centers, and hospitality.The ideal candidate will...

  • Sr. HR Associate

    20 hours ago

    Makati City, National Capital Region, Philippines International Organization for Migration Full time ₱979,963 per year

    Position Title: Sr. HR Associate (HR Administration)Reference Code: VN /2025Job classification: G-6Duty station: Manila (Global) Administrative Centre (MAC)Type of Appointment: One-year fixed term with possibility of extensionSalary: Php 979,963.00 per annum net of taxesContextThe Human Resources Administration Unit (HRAU), located in the Manila Human...

  • Director of Business Development

    2 days ago

    Makati City, National Capital Region, Philippines Q2 HR Solutions Full time

    Direct message the job poster from Q2 HR Solutions Talent Acquisition Assistant Manager |SHRM-CP| Tech Recruitment Certified Professional We are seeking a dynamic and results-oriented Operations Director to join Q2 HR Solutions , a leading manpower and staffing firm known for delivering innovative workforce strategies. This leadership role will oversee...

  • HR Director for Operations

    20 hours ago

    Makati City, National Capital Region, Philippines JI Ayala & Company, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an HR Director – Operations to lead a dynamic team in delivering cost-effective and high-quality HR operations services. In this role, you will play a pivotal part in supporting JIAC and its clients—primarily high-impact social organizations and rapidly scaling enterprises in the Kingdom.Your leadership will focus on building and...