Shared Services Specialist
1 week ago
We're always on the lookout for great talent who can make an impact in our company.
Take a MEGA leap in your career.
Join our growing company as a Shared Services Specialist
Qualifications:
- A graduate of any 4-year course
- At least 6 months of work experience in the BPO industry handling after sales concerns
- Willing to be assigned in Eastwood, Quezon City, and Mckinley Hill, Taguig City.
- Willing to work on a shifting schedule, weekends, and/or holidays
- Has good communication skills
- Fresh graduates are also welcome to apply
Responsibilities:
- Deliver prompt, resolution-focused support by providing clients with accurate information and timely updates.
- Assist partner teams in responding to client inquiries and resolving general concerns.
- Collaborate with partner teams to track timelines and communicate account updates.
- Ensure timely fulfillment of residential client requests and effective resolution of complaints.
- Document all interactions with a ticket reference number, provide regular status updates, and ensure timely closure of each transaction.
- Demonstrate strong multitasking abilities, effectively managing multiple responsibilities simultaneously.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20, Php26,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Work Location: In person
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