Senior Ops Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱1,500,000 - ₱2,500,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, D ominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

  • Come for a career, stay for the fun
  • HMO coverage for you and your family
  • Work flexibly with our hybrid working environment
  • Yearly Kick Off Parties with major giveaways (like the car in 2023)
  • Get recognized through our 'Value Awards'
  • Grow your career - yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses

A Glimpse into Your New Role

  • To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
  • To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement.
  • Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions.
  • Growth and development of team.
  • Manage all operational activities for large and/or very complex client programs within company and client guidelines and policies.
  • Coaches and develops management staff to achieve optimal performance and exceed company goals/financial performance.
    Serve as operations point of contact for client(s) and ensure achievement of client-specific Key Performance Indicators (KPI's).

What You'll Bring

  • Minimum 5 years' experience in a large contact center manager
  • Minimum 3 years' experience in operational service, sales and/or retentions preferably in a Telco program
  • Thorough knowledge of contact center technology
  • Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)

With a diverse global team working together, we proudly embrace and live by these shared values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.

  • Impact: Do, get it done, create impact.

  • Passion: Be positive, bring passion and energy.

  • Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

  • Senior Group Financial Controller

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Lhoopa Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Overview:We are seeking a Senior Group Financial Controller to lead our multi-entity financial operations across the Philippines and Singapore. This role oversees the full controllership function: financial reporting, compliance, audit management, internal controls, and the reliability of all group-level financial data.The position requires a technically...

  • Senior Group Financial Controller

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Lhoopa Full time ₱2,500,000 - ₱5,000,000 per year

    Overview:We are seeking a Senior Group Financial Controller to lead our multi-entity financial operations across the Philippines and Singapore. This role oversees the full controllership function: financial reporting, compliance, audit management, internal controls, and the reliability of all group-level financial data.The position requires a technically...

  • Lead Generation Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Agile Tech Ops Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Position: Junior Lead Generation SpecialistJob Type: Full-Time, Hybrid (3x Onsite 2x WFH)Location: Makati, Philippines (Hybrid)Work Hours: AU hoursAbout the Company:Agile Tech Ops is a fast-growing startup committed to creating cutting-edge software solutions that fuel our expansion. We're not just maintaining business-critical systems, we're building the...

  • Loan Processor Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Agile Tech Ops Inc. Full time ₱900,000 - ₱1,200,000 per year

    Loan Processor AssistantJob Type: Full-Time, Hybrid (3x Onsite / 2x WFH)Location: Makati, PhilippinesWork Hours: U.S. Hours (Night Shift)About the CompanyAgile Tech Ops is a fast-growing startup committed to creating cutting-edge software solutions that fuel our expansion. We're not just maintaining business-critical systems—we're building the future and...

  • Mortgage Loan Processor

    1 week ago

    Makati City, National Capital Region, Philippines Agile Tech Ops Ince Full time ₱450,000 - ₱600,000 per year

    Loan Processor AssistantJob Type: Full-Time, Hybrid (3x Onsite / 2x WFH)Location: Makati, PhilippinesWork Hours: U.S. Hours (Night Shift)About the CompanyAgile Tech Ops is a fast-growing startup committed to creating cutting-edge software solutions that fuel our expansion. We're not just maintaining business-critical systems—we're building the future and...

  • Senior Leasing Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:As the Senior Leasing Manager, you will be responsible for overseeing all aspects of leasing operations for industrial properties. From lease structuring to tenant prospecting and negotiation, your role will be pivotal in maximizing occupancy rates, optimizing rental income, and ensuring the overall success of our industrial portfolio. In...

  • Team Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time $80,000 - $120,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Senior Marketing Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Filinvest Development Corporation Full time ₱800,000 - ₱1,200,000 per year

    ROLE OVERVIEWTheSenior Marketing Managerwill be responsible for end-to-end development and execution of field marketing activations, trade merchandising, and digital engagement strategies that drive lead generation and sales conversion. This role will lead the Marketing Team and willwork in close alignment withSales to bring campaigns to life in the project...

  • Senior Account Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱60,000 - ₱120,000 per year

    Schedule: Monday - Friday (09:00 AM - 06:00 PM AEST)What are we looking for? Skills Required:Proven work experience as a Senior Account Manager, Key Account Manager, Sales Account Manager, Account Manager, or relevant role Industry experience in IT&T such as Managed Service Providers Demonstrable ability to communicate, present and influence key...

  • Senior Analyst- Human Capital Management

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines NISPI Full time ₱1,920,000 - ₱2,400,000 per year

    About the Role:We are looking for a Senior Analyst – Human Capital Management (HCM) who will play a key role in implementing, enhancing, and maintaining our HCM modules—specifically in Performance Management and Talent Management. The ideal candidate is a hands-on system expert with strong experience in HR system configurations and functional setups.Key...