Spanish Bilingual CSR

15 hours ago

Cebu City, Central Visayas, Philippines Ascendion Full time ₱150,000 - ₱250,000 per year

Serves customers by providing product and service information and resolving product and service problems.

About the Role

Opens customer accounts by recording account information. Maintains customer records by updating account information.

Responsibilities

  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Handle customer questions and service requests.
  • Communicate in the language of the customer by avoiding technical terminologies and jargon.
  • Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
  • Work to build cooperative relationships with customers.
  • Give customers a realistic estimate of the time it will take to resolve an issue or request.
  • Demonstrate willingness to take ownership of the call by acknowledging the customer's concern.

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