Spanish Bilingual
4 hours ago
Company Description
Founded in 2006, OP360 (OfficePartners360) is a trusted global workforce solutions provider, delivering full-service outsourcing tailored to streamline operations and improve businesses' performance. Combining exceptional talent, innovative technology, and proactive leadership, OP360 supports medium-sized businesses and Fortune 500 companies with scalable solutions. Offering 24/7/365 omnichannel services in customer service, outbound sales, accounting, technology support, and back-office operations, OP360 ensures top-notch experiences for its clients. With a commitment to integrity and client success, the company fosters business agility, innovation, and competitive advantage through its core values.
Role Description
This is a full-time, on-site role for a Spanish Bilingual professional, located in Cebu. The role involves providing exceptional support and communication for Spanish-speaking clients across various channels, including calls, emails, and live chat. Additional duties include translating and proofreading Spanish text, assisting with documentation, maintaining client relationships, and ensuring high-quality service delivery aligned with performance standards and client expectations.
Qualifications
- Proficiency in written and verbal Spanish and English communication
- Experience in customer service, including managing inbound/outbound calls, email support, and live chat
- Strong organizational and time management skills to handle multiple tasks effectively
- Attention to detail in translating, proofreading, and preparing documentation
- Technical proficiency with CRM software and other relevant systems is an advantage
- Good interpersonal skills to foster positive relationships with team members and clients
- Flexibility to adapt to evolving client needs and willingness to take on new responsibilities
- At least a Bachelor's degree or equivalent work experience is preferred
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