Spanish Bilingual CSR

2 days ago

Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱25,000 - ₱50,000 per year

Job Description:

Title: Spanish Bilingual Speakers

Job Specialization: Customer Service

YOUR OUTSOURCING EXPERT

OfficePartners360 is a specialized outsourcing company focused on providing custom back office and customer service solutions for medium-sized to Fortune 500 businesses.

OP360 is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

We're looking for Bilingual speakers specializing in Spanish Bilingual

Should be fluent and proficient in both English and one of the languages listed above.

What will you do?

  • Respond to Customer requests (by phone, email).
  • Examine and resolve customer service issues.
  • Addressing customer complaints in a professional and courteous manner.
  • Communicating changes, updates, delays, or complications with customers.
  • Process orders and resolve payment, refund, and billing issues.

Ø Develop and execute sales campaigns using various sales tactics and focused messaging.

Ø Establish and leverage strategies with existing partners to gain market share.

Ø Work in a consultative manner to ensure expectations and success are achieved.

Ø Achieve performance metrics and consistently hit quota.

Ø Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, communication standards, etc.

Ø Troubleshoot small technical setup issues or route them to relevant teams.

Ø Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale.

Ø Own individual and team revenue quota for hardware and software products.

Requirements:

Desired Attributes for success:

· Minimum 1 years sales, relationship management, customer experience, or other transferable, experience with 2 years preferred

· Achieve success in a quota-driven, client-focused team sales environment

· Communicate effectively, written and verbally, with accounts, customers, and management

· Adapt to change, learn quickly, and perform with strong business acumen

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