Spanish Bilingual Customer Service

2 weeks ago

Work from Home, Philippines Intelassist Inc. Full time ₱960,000 per year

Account: Lease-to-own retailer

Employment Type: Project Based (5 to 6 months)

Work Setup: Onsite for 1-2 months, followed by a transition to a hybrid setup.

Work Schedule: Night Shift (Eastern Time zone)

Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110Salary Package: 40,000 PHP to 80,000 PHP/Monthly

Position Overview:

As a member of the Customer Service team, the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.

Duties and Responsibilities:

  • Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our "Safety First Culture"
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Perform related duties as required or assigned by supervisor

Job Requirements:

  • Bachelor's Degree of any related field preferred
  • Atleast 2 years of experience as a Customer Service Representive
  • Handled a US based client is a must.
  • Amenable to work in Eastwood, Libis Quezon City during onboarding period.

Required Skills and Competencies:

  • Proficiency with Microsoft Office (Outlook, Word and Excel applications)
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude

What benefits await you by joining Intelassist?

  • Global career advancement and networking opportunities.
  • Access to both virtual and on-site intensive courses for career and personal development enhancement.
  • Monetary rewards for successful referrals that are hired.
  • Guaranteed weekends off and a total of 20 paid leave days upon regularization.
  • Collaborative work environment
  • Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Job Types: Full-time, Fixed term

Contract length: 6 months

Pay: Php70, Php80,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Can start ASAP?

Experience:

  • Spanish Bilingual: 1 year (Preferred)

Work Location: Remote

  • Spanish Bilingual

    2 days ago

    Work from Home, Philippines Aspiree Inc. Full time ₱360,000 - ₱480,000 per year

    Bilingual Customer Service Representatives provide customer service in English and a foreign language.RESPONSIBILITIES● Communicate with customers and provide them with necessary information on various products and services● Handle both inbound and outbound call programs● Make inbound and outbound calls in response to customer inquiries● Capture...

  • Bilingual Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Balboa Digital Ph Full time ₱40,000 - ₱80,000 per year

    DESCRIPTIONBilingual Customer Service Representatives provide customer service in English and Spanish.RESPONSIBILITIESCommunicate with customers and provide them with necessary information on various products and servicesHandle both inbound and outbound call programsMakes outbound calls in response to customer inquiriesCapture additional information from the...

  • Spanish Bilingual Virtual Medical Assistant

    4 days ago

    Work from Home, Philippines Portiva Full time ₱360,000 - ₱960,000 per year

    About usPortiva started in 2009 with our mission to help Doctors and Medical Practitioners manage their practices better. Since then, Portiva has grown from a 3-person operation to one of the largest and most successful Medical and Dental Staff Providing Companies in the United States. We are looking for an experienced Spanish Bilingual Medical VA to provide...

  • Spanish Bilingual Agent

    2 days ago

    Work from Home, Philippines Aspiree Inc. Full time ₱40,000 - ₱50,000 per year

    Position OverviewBilingual Customer Service Representatives provide customer service in English and aforeign language.Responsibilities:Communicate with customers and provide them with necessary information on various products and servicesHandle both inbound and outbound call programsMake inbound and outbound calls in response to customer inquiriesCapture...

  • Bilingual Representative

    2 weeks ago

    Work from Home, Philippines SMDigital Full time ₱150,000 - ₱250,000 per year

    We are looking for a rockstar and skilled Customer-Related Services – Bilingual (Spanish-English) Representative inspired by the simple, meaningful & effective service to support our growing organization. Exceptional English-Spanish speaking, strong interpersonal skills, and being extremely detail-oriented are a must. You must also be self-motivated, enjoy...

  • Spanish Customer Support

    4 days ago

    Work from Home, Philippines VAME LTD Full time ₱142,400 - ₱182,400 per year

    We're looking for a professional who is highly organized, intelligent, and eager to grow with us long-term. You'll be part of our sales and client engagement team, playing a key role in building lasting relationships with customers through both written content (blogs, messages, emails) and live conversations (calls and meetings).This role is ideal for...

  • Spanish Customer Care Associate

    1 week ago

    Work from Home, Philippines PlanetArt Full time ₱86,000 - ₱103,200 per year

    Spanish Customer Care AssociateCompany and VisionPlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events. ...

  • Customs Specialist

    4 days ago

    Work from Home, Philippines ACCPRO INTERNATIONAL Full time ₱144,000 - ₱960,000 per year

    We are HiringPosition: Customs Specialist - Spanish BilingualWork Set-up: Remote / Permanent WFHWork Schedule: Night Shift (10pm - 7am Philippine Time)Benefits: Equipment is provided, Quarterly bonus + HMO for principal and dependentJob SummaryWe are seeking a Bilingual (English-Spanish) Customs Specialist with a strong background in international commerce,...

  • Bilingual Short Term Rental Virtual Assistant

    4 days ago

    Work from Home, Philippines Delegate Full time ₱324,000 - ₱436,000 per year

    Job Title: Bilingual Short Term Property Manager (English/Spanish)About the Role:We are seeking a highly organized and detail-oriented Bilingual Short Term Rental Virtual Assistant to oversee and manage short-term rental properties efficiently. The ideal candidate will have hands-on experience with any Property Management System and OTAs and a proven track...

  • Spanish-Speaking Guest Service Agent

    1 week ago

    Work from Home, Philippines Ten Eighty Hospitality Full time ₱480,000 - ₱960,000 per year

    Ten Eighty Hospitality is expanding our remote Guest Services Team We're looking for a Spanish-speaking Guest Service Agent who will support our U.S.-based hotels by providing excellent guest communication and assistance in both Spanish and English.Key ResponsibilitiesHandle guest inquiries, reservations, and special requests via phone, email, and OTA...