Operations Manager

6 days ago

Eastwood Metro Manila, Philippines Tenet Global Business Center, Inc. Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensures compliance with state and federal laws and regulations
  • Maintains a thorough understanding of health insurance and government programs, where necessary
  • Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
  • Monitors collection processes to determine cash flow improvement opportunities
  • Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
  • Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.
  • Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
  • Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

KNOWLEDGE, SKILLS, ABILITIES

  • Advanced knowledge of healthcare A/R
  • Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA
  • Proficient in Microsoft Office (Word and Excel)
  • Advanced writing skills
  • Ability to provide advanced customer service
  • Ability to plan and implement process improvements
  • Ability to train and coach staff
  • Ability to multi-task
  • Strong leadership and organizational skills
  • Proficient in building a strong team to meet performance goals
  • Very good written and verbal communication skills
  • Strong interpersonal skills
  • Strong technical skills, including PC and MS Office Suite knowledge

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
  • 5 – 10 years experience in Healthcare Administration or Business Office
  • 2 – 3 years supervisory experience

CERTIFICATES, LICENSES, REGISTRATIONS

  • HFMA-Patient Accounts or Hospital Accounting Certification encouraged

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